We are investigating a problem on some machines running the latest version of ON1 Photo RAW 2017. These issues will be fixed in future updates to the Photo RAW. For more information on the update schedule and to download the latest build, please click here.
The symptoms include the following:
A) Launching Photo RAW 2017 results in a blank Photo RAW 2017 window. You have to force quit Photo RAW from the Windows Task Manager.
B) Receiving "Disk Error" when attempting to launch as a filter or automation plug-in.
This could be due to having several versions of ON1 products installed at the same time. If really old versions like Suite 8 & 9 are still installed it’s recommended to uninstall those old versions. Using the standard Windows Control Panel to Uninstall a Program should be sufficient. Click here for steps.
If removing previous versions of Suite does not resolve "Disk Error" or the empty window problem when launching the plugin from Photoshop, please submit a copy of the Photoshop System Info to being the process of additional troubleshooting. To retrieve this information follow these steps:
1. Launch Photoshop
2. Go to Photoshop’s Help menu
3. Select System Info
4. Click on the Copy button
5. Launch a text editor like WordPad
6. Paste and save the document
7. Email that file to support
You will be able to submit a Technical Support request and attach the Photo System Info to your ticket. Please click here to contact Support.