ON1 Plus - ON1 Photo RAW 2018 FAQs

This article covers frequently asked questions of ON1 Plus members, if you're looking for the general ON1 Photo RAW FAQs please go here.

ON1 Plus FAQs

As an ON1 Plus member am I entitled to a free upgrade to ON1 Photo RAW 2018?

The answer depends on which type of member you are. All active Plus Pro members as of October 1st, 2017 will receive an upgrade to ON1 Photo RAW 2018 at no charge. The other membership type, referred as "Plus" also known as "Plus Basic" does not include free upgrades for new ON1 apps. Get more information and read the full ON1 Plus & Photo RAW 2018 FAQs here.

Read The ON1 PHOTO RAW 2018 FAQs

How do I sign in to activate Photo Raw 2018 ?

You will be able to activate the program the same way as the Photo Raw 2017 activation by using the email address and password that you used to purchase or sign into your User Account on our website. However, please note, you will only be able to login to activate the Photo RAW 2018 if the program has been added to your account. The Photo Raw 2018 will only appear in your account if you are an active ON1 Plus Pro member, or if you have pre-ordered the upgrade.

How can I determine what kind of membership I have? Plus Pro or a Plus (formerly known as Plus Basic).

Login to on1.com and visit Account > Memberships > View and look at your Plan and Status

Plan | Status

Plus Pro | Active = Free upgrade

Plus Pro | Expired = No Upgrade

Plus | Active = Apps not included with this type of membership

Plus Basic | Active = Apps not included with this type of membership

I am a Plus Pro member, when will I receive my free upgrade to ON1 Photo RAW 2018?

ON1 Photo RAW 2018 is available in your account right now. If you decide to participate in the public prerelease, you can download and activate now using your account login and password. 

For non-Plus Pro members, what is the best option for upgrading to ON1 Photo RAW 2018?

You can purchase ON1 Photo RAW 2018 here.

How can I upgrade my membership from Plus (basic) to Plus Pro?

Since you already have an active membership should you decide to purchase Plus Pro, which you're more than welcome to do here, understand if you do that you will then have two memberships tied to your account. If your Plus (Basic) membership is recurring, you will want to make sure you cancel after you join Plus Pro. 

What if I decide to cancel my Plus membership?

We will really miss you! If you're a Plus Pro member, you will keep the software apps forever. The software is not a subscription, any apps acquired during your membership will remain valid. 

Read The ON1 PHOTO RAW 2018 FAQs

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