Hang, Freezing or Not Responding in ON1 Photo RAW 2023
We have discovered a bug that can cause a hang or freeze in the app.
This can occur on both Mac and Windows.
A note for Windows users:
Make sure you have current GPU drivers installed.
Windows — Generally, each video card manufacturer will provide a diagnostic tool that will identify and download the latest video card driver for your device. Here are links to these tools.
Using the direct download from the manufacturer will guarantee the latest driver. Using the computer manufacturer’s utility or the built-in Windows update may not provide you with the latest driver. Note that some computers, generally laptops, may not allow you to install the latest driver. This is a decision controlled by the computer manufacturer. You may contact their technical support for help.
If you don’t know the manufacturer of your GPU or need more help with configuring which GPU to use, see this article.
Steps to correct:
If you are experiencing this try adjusting your side panes to slightly resize the left pane.
This is correcting the issue for some users.
We are working to address this in a future build.