Q: What is a "User Account"?
Q: What are the benefits of a user account?
A: The main benefit of your user account is that you will have the ability to re-download and view your purchased products and received items at any time. There is no limit to the number of times you can download the items that you own.
A: Download any of the products that you own from the Products section of your User Account.
Q: I am an existing customer, why do I not have a user account?
A: User Accounts are a relatively new feature on the ON1 website. Don’t worry, we still have all of your license numbers and ordering information from your previous orders. You may need to create a new user account.
Q: I accidentally signed up with more than one email address! What should I do?
A: Contact us and we can combine two or more accounts for you.
A: You can reset your password here.
A: Update your name, email address and/or password from your Account Settings inside of your User Account on the ON1 site.
*Please note, we no longer require your billing address or telephone number to be kept on file.
Other Frequently Asked Questions: