My credit card is being declined. How can I place an order?

Why was my credit card declined?

A charge may be declined due to invalid credit card information, a restriction on the account due to suspicious activity, or insufficient funds.

Credit Card Errors

• Your credit card was declined. Please try another card, or choose a different form of payment. Card and currency mismatch or Insufficient funds. Try a different form of payment or contact the issuing bank for more information.
  
  

• We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance. Fraud decline by card issuer or FastSpring. Contact FastSpring Consumer Support for further assistance.
  
  

• Your credit card security code (CVC) is invalid. Double-check the card’s CVC and try again with the correct CVC.

PayPal Errors

• An unexpected error occurred, and we are not currently able to accept payment. The transaction exceeded the card limit and you should contact the bank that issues the card associated with the PayPal account.

Amazon Pay Errors

• An unexpected error occurred, and we are not currently able to accept payment. The order amount is too high and you should try a form of payment other than Amazon Pay.

Please note any charge you may see on your account is only a “pre-authorization” of the funds and will automatically drop off your card within 5-10 business days. The exact timeframe varies with each card issuer and each card issuer has control over when those charges will be dropped or voided.

For more help with purchasing, please visit this page: https://fastspring.com/consumer-support/topics/checkout-and-purchasing/ 

My order was declined but I was still charged.

Payment providers such as credit card companies will often place a temporary hold on funds when a payment request has been submitted. When a transaction has been completed, this hold is converted into a permanent payment record and the funds are withdrawn from the account. If the transaction does not complete for any reason, the temporary hold will be cleared from your account and funds will not be withdrawn.

If your order was not successful any charge you see is likely a pre-authorization charge which will drop off automatically after a few business days. If the charge does not drop off, please use the following link to submit a request to our payment processor, FastSpring: Lookup a Charge.