Why was my credit card declined?
We sometimes have limited information as to why a charge is declined. It can be for any of the following reasons:
- Invalid credit card number or billing address was entered.
- Incorrect or expired card expiration date.
- A hold has been placed on the account. This happens sometimes when the credit card company detects a transaction they don’t believe fits your normal buying pattern and are concerned that it might be a charge you have not authorized yourself.
- A restriction may have been placed on the account. For example, the account may be set up to not be used outside the country in which the card was issued.
- Insufficient funds.
You can try to submit the order again if you feel you did not input the credit card information correctly. If the order still does not go through successfully, you need to call the credit card’s issuer to inquire about further details. You can usually find a customer service telephone number on the back of the card.
Please note any charge you may see on your account is only a “pre-authorization” of the funds and will automatically drop off your card within 5-10 business days. The exact timeframe varies with each card issuer and each card issuer has control over when those charges will be dropped or voided.
For more help with purchasing, please visit this page: https://fastspring.com/consumer-support/topics/checkout-and-purchasing/
Payment providers such as credit card companies will often place a temporary hold on funds when a payment request has been submitted. When a transaction has been completed, this hold is converted into a permanent payment record and the funds are withdrawn from the account. If the transaction does not complete for any reason, the temporary hold will be cleared from your account and funds will not be withdrawn.
If your order was not successful any charge you see is likely a pre-authorization charge which will drop off automatically after a few business days. If the charge does not drop off, please use the following link to submit a request to our payment processor, FastSpring: Lookup a Charge.