I am receiving a “command is not available” error when launching the product

Please make sure you have a compatible image open before you attempt to launch the product.  The image must be either 8 or 16 bit RGB* color.  If you are using a Smart Object, please rasterize the Smart Object first.  You can find the file information in Photoshop® by looking under the menu Image > Mode.  Find our a list of the compatible files here.