I am receiving an “Unknown Error – xxx” – the number is different each time.

This error appears immediately after launch and is a different number each time.   Please follow these instructions to resolve this issue

1. Go to: StartControl PanelAdministrative ToolsServices

2. In this window, look for these three services: Windows Event LogTask Scheduler, and Nalpeiron Licensing Service

3. Make sure all three services Status is listed as “Running” and the Startup Type is set to “Automatic”

4. If not, right click on the item and choose Start.

This should fix the problem…if the same errors continue…

Check your virus protection program(s) and firewall settings and make sure neither are blocking the onOne application.

If all of these options do not work please go back and reinstall the software.  Instead of double clicking on the .exe installer file please RIGHT CLICK and choose RUN AS THE ADMINISTRATOR and make sure you have temporarily disabled your antivirus software prior to installation.

If the unknown errors persist, please try the following:

Please close all of your applications (Adobe Photoshop, Adobe Photoshop Elements, etc.) and follow these instructions.

1. Go to C:/Program Files/onOne Software/License Manager

2. Right click and choose Run As Administrator on the License Manager application.

3. Once the License Manager is open, please enter your license number and choose Activate

4. Launch onOne Software again

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