ON1 Photo 10 FAQs

Can I upgrade from the Perfect Photo Suite to the new ON1 Photo 10?  
Yes!  Existing Suite owners can upgrade to ON1 Photo 10 right from our store - the same price as the Perfect Photo Suite 9 upgrade in 2014. Any previous version of the Suite makes you eligible for this upgrade.

When you order ON1 Photo 10, you'll continue to receive all the benefits you've come to expect as a member of the ON1 Loyalty Rewards program. Over the past year, we've given away hundreds of free presets, textures, and workflow videos to help customers get the most out of our software.

What is new in ON1 Photo 10?
Go here to learn about the new ON1 Photo 10.  Various getting started and "what has changed" videos have been added.

When will the new ON1 Photo 10 be available?
The new ON1 Photo 10 is now available for download. If you are an owner of ON1 Photo 10 you can download the full version here.

How will I receive ON1 Photo 10 when it is available?
The new ON1 Photo 10 is now available for download. If you are an owner of ON1 Photo 10 you can download the full version here.

You will also be able to log in to your user account online and download the product and extras directly from there!  Your account on our website will allow you to view your purchase history and licensing information as well.  The user account email will be the same one associated with your ON1 Photo 10 order.

What will happen to my old version when I install ON1 Photo 10?    
You have the option to either keep or remove all previous version when you install the new version.  If you wish to keep the older version, go ahead and do so!  We do recommend removing the old version while installing (just follow the prompts when you install).

Is this the same as the Perfect Photo Suite?  Is this the new version?
That's correct!   The all new ON1 Photo 10 is the next generation, coming this fall. ON1 Photo 10 is not just a name change, it is a ground up rework of the apps. The new version will deliver seamless app integration, up to 4x faster performance, an integrated mobile workflow, modern user interface, require less memory, and will still include all of the essential ON1 photo editing tools photographers love.

How many computers can I install ON1 Photo 10 on?
The license number for ON1 Photo 10 will work on 2 machines either Mac or Windows.
 View full system requirements here.

How do I know my order has completed?
As soon as the order completes on the website, you will receive a confirmation page that will show your new license and purchase information.  Also, you will receive a confirmation email from us that will have all of that same information as the webpage confirmation will show.  If you ever need to access it again, you can sign in to your user account on our website and view purchase history and download/license information for the products you own.

Can I get a disc for ON1 Photo 10?
All of our products are download only.  Customers who purchase ON1 Photo 10 will be able to access their purchase information and download/installer information by signing in on our website once it becomes available.  Use the same email that you purchased with to sign in and you will be logged in to your user account should you ever need to reinstall the product.

What will happen to my presets I created with previous versions of the Perfect Photo Suite?  
Presets created with Perfect Photo Suite 6, 7, 8, and 9 will all automatically merge into ON1 Photo 10 when you install.  The same will happen with Textures and all User Extras.  Please go here to learn how to backup your presets and extras.  

Is ON1 Photo 10 compatible with Mac Os X 10.11 (El Capitan)?
Yes!  The new ON1 Photo 10 is fully compatible with Mac OS X 10.11 (El Capitan). 
View full system requirements here.

Is ON1 Photo 10 compatible with Windows 10?
Yes!  The new ON1 Photo 10 is fully compatible with Windows 10.
View full system requirements here.

Is ON1 Photo 10 the Premium Edition?
Yes!  We are only offering a Premium Edition with ON1 Photo 10.  It will include plugins for Photoshop and Lightroom, and also work entirely as a stand alone. ON1 Photo 10 IS the Premium Edition!

What are the system requirements for ON1 Photo 10?

View full system requirements here.

 

 

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