Q: When will I receive the program?
A: We will begin sending emails with the download links to the installers and the activation instructions on December 19th. If you have pre-ordered Photo RAW, you will receive this email automatically. Please click here for the installation instructions.
Q: What is my license number?
A: There are no license numbers for the new ON1 Photo RAW. To activate the program, all you will need to do is sign into your account when you launch the program. Please click here for instructions on how to activate. To login to your User Account or to reset your password please click here.
Q: How do I activate Photo RAW? I have forgot my account username and password? What is my account?
A: If you have pre-ordered Photo RAW, you will be able to sign in and activate with the same email address you used to make the purchase. If you have forgotten your password or are unsure where to login to your account, you can login here.
Q: Why do I receive an error message when I try to sign in to activate ON1 Photo RAW?
A: If you are receiving an error message when you try to sign in, or are not sure how to activate the Photo RAW please click here.
Q: Where can I download the Photo RAW Master Courses that were part of my purchase?
A: Please click here.
Q: Can I activate ON1 Photo RAW on a machine that does not have internet connection?
A: Yes, full instructions are available here.
Q: Can I install the Photo RAW on a different drive other than the C: Drive?
A: Unfortunately not. Our programs need to be installed on the same drive as the operating system. You will not be able to install on any other drive.
Q: How many machines can I install the Photo RAW on?
A: Under our license agreement, you will be able to install and activate on 5 machines. To reset all activations please click here.
Q: My computer crashed and I am unable to deactivate on that machine. Do I need to contact ON1 to reset my activations?
A: No. This is a brand new feature with the ON1 Photo RAW. You will be able to reset all activations for ON1 Photo RAW from inside your User Account on our website (even if you no longer have access to the machines the program was activated on). You will not need to contact support to reset your activations. Full instructions can be found here.
Q: Will ON1 Photo RAW run on my machine? Is my graphics card or system compatible?
A: Please click here for the full system requirements needed to run ON1 Photo RAW.
Q: What is Open GL 3.3? How do I know if my graphics card is Open GL 3.3 compatible?
A: You will need to check the manufacturers website to see if your GPU supports Open GL 3.3 or above. If your machine/GPU is less than 4 years old it most likely supports Open GL 3.3 and may simply need a driver update from the manufacturers website. Here are the links to AMD and the NVIDIA websites where you can automatically detect and update to the most current driver.
Q: Is my camera model supported in ON1 Photo RAW?
A: Please click here for the complete list of supported files and camera models in ON1 Photo RAW.
Q: Will the Photo RAW work with my DNG files?
A: Yes. However, the Photo RAW is not compatible with Panoramic or HDR DNG files. Please click here for the list of supported files.
Q: Will ON1 Photo RAW run as a plugin to Aperture?
A: No, we are are dropping support for the Aperture plugin since this program has been discounted by Apple. However, you will be able to run ON1 Photo RAW as a standalone.
Q: Will Photo RAW run as a plugin to my Lightroom or Adobe Photoshop?
A: Yes. Please click here for the list of compatible host applications.
Q: Is the new Photo RAW compatible with Adobe Photoshop Cs5?
A: Unfortunately Photo RAW will not plugin to Cs5. The plugins will install into Photoshop Cs6 and all versions os Photoshop CC. However, you will be able to run the Photo RAW as a standalone application along side Photoshop Cs5.
Q: What features are not included in the full version of ON1 Photo RAW? What issues were fixed during the pre-release? When will new features be added?
A: Please see our full release notes here.
Q: What happened to my presets and extras? Where do I find my presets in ON1 Photo RAW?
A: Your presets and extras will not migrate over to the ON1 Photo RAW when you install the full version on the same machine as legacy versions. Please click here for the installation instructions.
Q: How do I launch the plugin from Adobe Photoshop and Lightroom?
A: The ON1 Photo RAW plugins will appear in the same location as our legacy products. You will be able to launch the plugin from Adobe Photoshop by going to File > Automate and from Lightroom by going to File > Plugin Extras.
Q: I do not shoot in raw. Is the Photo RAW still useful to me?
A: Yes. We have made improvements to the filters and sliders in the new Photo RAW. All adjustments will occur in real time and you will have more control over the color, tone, shadows and highlight sliders compared to our previous versions.
Q: I want to move away from Lightroom and use ON1 Photo RAW as my primary editor and organizer. Where is the Lightroom migration feature?
A. The Lightroom migration tool is not included in the pre-release version. This feature and many others will be added to the Photo RAW in future updates. For more information on the pre-release version please click here.
Q: Will my Nik Collection plugin to ON1 Photo RAW? How do I launch the Nik plugins?
A: You will be able to send an image from the Browse module of Photo RAW to any photo editing application on your machine (including the Nik Collection). To do this, simply right click on an image in Browse and choose "Send to other Application". This feature functions the same way as the Photo 10.5.
Q: I have edited an image in Photo RAW, but I am not seeing the edits when viewing the file on my hard drive or from another application. What happened to my edits?
A: We have added full non-destructive editing capabilities to the new Photo RAW.. When you are running the Photo RAW as a standalone application, all edits you make within Photo RAW will be saved to the sidecar file. However, just like any other photo editing program that utilizes sidecar files, the edits you have made within the Photo RAW and saved to the sidecar file will only be visible when viewing the image within the Photo RAW application. You will always have the ability to export the file and save it to your HD. This will create a new file with the edits you have made in the Photo RAW baked into the new file.
Q: Will my Photo 10.5 (or legacy versions) plugin or integrate with ON1 Photo RAW?
A: No. The ON1 Photo RAW is a completely separate installer. This will not integrate with your previous ON1 programs on your machine, however, you will be able to run the Photo RAW and your legacy versions on the same machine as Photo RAW.
Q: Will PhotoFrame work with ON1 Photo RAW?
A: No. PhotoFrame is a legacy version that has been discontinued and is no longer supported. PhotoFrame will not integrate with ON1 Photo RAW in any way. However, we have added a number of the most popular borders and frames into the ON1 Photo RAW. These borders and frames are included in the ON1 Photo RAW install.
Q: Where is the Portrait module? How do I edit my Portrait images in Photo RAW?
A: The Portrait module has been discontinued with the release of Photo RAW. The functionality of this module has been merged into the Effects module of the Photo RAW. However, you are not losing anything by upgrading to the Photo RAW. You will still be able to edit your portrait images, apply skim smoothing and refine the eyes and mouth inside the Effects module. Please click here for a video on how to retouch your portraits in the new Photo RAW.