IMPORTANT: Make sure you are signing-in to ON1 Photo RAW with the same email you used to purchase ON1 Photo RAW (2017/2018/2019) with.
This error message indicates you are not using the correct password associated with your email address used to purchase.
To fix this error message, you will need to enter the correct password or reset your password. You will be able to reset your password by using the Forgot My Password function on the login page on our website.
Once you have reset your password, you will be able to sign in to activate your copy of ON1 Photo RAW 2017, 2018, or 2019.
If you are still unable to activate the ON1 Photo RAW, or are receiving an error message (-4) (-7) (-8) or (-11) when you try to sign in to activate, please click here.