IMPORTANT: Use the email purchased with to activate ON1 Photo RAW 2017/2018.
This error message indicates you are not using the correct password to login to your account.
To fix this error message, you will need to enter the correct password or reset your password. You will be able to reset your password by using the Forgot My Password function on the login page on our website.
Once you have reset your password, you will be able to sign in to activate your copy of ON1 Photo RAW 2017 or 2018.
If you are still unable to activate the ON1 Photo (RAW) 2017 or are receiving an error message (-4) (-7) (-8) or (-11) when you try to sign in to activate, please click here.