Sales and Billing FAQs

Payment

 
What payment methods do you accept?
 
We accept Visa, MasterCard, American Express, Discover and PayPal.
 
 
What currency is displayed in the ON1 store?
 
All prices on our site are displayed in USD (United States Dollar).
 
 
 
By law, we must charge VAT tax if you are purchasing in a region of the world that requires this tax be applied.
 
 
When will my credit card be charged? 
 
Your card will be charged immediately after completing a purchase on our website. This applies to all product purchases, ON1 Plus memberships, and pre-orders. 
 
 
If I download the 30-day trial am I going to be charged? 
 
No. We do not collect any payment information to download a trial of our programs. If your trial expires, you will be asked to purchase the program on our website to continue using it. 
 
 
Does ON1 store any payment information?
 
You have the option to securely save a payment method to your ON1 account when making a purchase through the ON1 store. After entering your credit card information, you will see the "Securely Save to Account" checkbox underneath.
 
Screen_Shot_2019-01-24_at_3.47.24_PM.png
 
 
 
Please make sure you are entering the correct information (billing address, card number, security code, expiration date). Please double check the information before trying to submit the order again. If you need assistance, please contact Customer Service.
 
 
Where can I update my payment information?
 
When you make a new purchase on the site, you will be able to update your payment information.
 

 

Purchasing the Upgrade

 
 
Yes, ON1 Photo RAW is our new version of our "suite" - all the software apps we create!
 
 
 
Yes! If you are an owner of any previous version of our programs, you are eligible for the upgrade price on our website. 
 
 
Do I need to have any older ON1 applications installed to purchase the upgrade?
 
No. No previous versions of ON1 software are required to be installed on your machine to install the "upgrade" version.
 
 
 
No, ON1 Photo RAW is compatible with a variety of file types including JPG, TIFF, PSD, PNG and more.
 
 
 

ON1 Plus 

 

Does ON1 store any payment information?

If you purchase an annual ON1 Plus subscription, we store your original payment method for the auto-renewal payment.

 

Where can I update my payment method on file?

If you have purchased an ON1 Plus subscription, you will be able to update your payment method from within your ON1 User Account under Memberships. For more information on the ON1 Plus subscription, please click here.

 

My Plus renewal payment was declined, what do I do? 

Upon renewal, if your credit card is declined for payment of your membership fee, you will have 14 days to provide us with a new credit card or updated PayPal account, or your ON1 Plus membership will be cancelled. If you provide us with a new or updated card and the transaction is successful, your membership renewal period will be based on the original renewal date and not the date of the successful transaction.

 

How Do I Cancel My ON1 Plus Membership?

You may cancel your Plus membership any time through your user account.

 

What if I decide to cancel my ON1 Plus membership?

If you cancel, you will retain access and membership privileges through the duration of your membership period. At the end of your membership cycle, you will not be billed, and access will be revoked at that time. You may renew your membership at any time through your user account. Any software licenses and apps acquired during your membership will remain valid. For more information, please click here.

 

Have more questions on ON1 Plus? See the ON1 Plus FAQs page.

 

Refunds and Returns 

 

What is your refund policy?

We offer a full money back guarantee within 30 days of your purchase. Contact us for more details.

 

 
 
Was this article helpful?
2 out of 5 found this helpful
Have more questions? Contact Us
Powered by Zendesk