Why does ON1 charge VAT?
By law, we must charge VAT tax if you are purchasing in a region of the world that requires this tax to be applied. If you have a valid VAT ID, you may enter it during the checkout process if you are exempt from payment of the tax. Your VAT ID will be included on the invoice we provide upon purchase completion.
If you are unable to enter your VAT ID or GST ID at the time of the purchase, VAT can be refunded within 30 days of a charge when a valid VAT ID is provided and the order is paid with credit/debit card, PayPal, or Amazon Payments. Please use the link below and click the “Contact Support” button below to submit your request which should include your organization’s valid VAT ID along with the Order ID, Date of Purchase, and Order Total for the transaction you wish VAT to be refunded.