My Password Won't Work During Installation (Mac)

When installing ON1 on a Mac, you may be asked for a User Name and Password during the installation process.

The User Name and Password you will need to enter in the installer window is not your ON1 email address and password, but rather the User Name and Password of your macOS user account.

Installation Window

Enter your Mac User Name and Password

If you can't remember your Mac user name and/or password, please contact Apple Support.