Crashing on Windows:
If for some reason you are experiencing crashing on Windows, please review this knowledge base article for steps to take before submitting a Technical Support ticket.
1. Verify that you have the very latest video card drivers installed for your video card. More often than not, Windows says you have the latest drivers, but in fact the computer does not.
See this KB here for steps on how to update: How To Update Video Card Drivers
2. If you are still experiencing crashing after making sure you have the latest drivers installed, our Crash Reporter should pop up on relaunch of the application, indicating the application has crashed.Please enter your name and email and steps taken prior to the crash. This can help us better identify why the application is crashing.
3. Check the Event Viewer: How To Check Event Viewer Details
4. View this knowledge base article for how to: Submit a Problem to Technical Support