Crashing on Windows- How To Check Event Viewer Details (Windows Only)

If the ON1 application is crashing, you can find more specific details in the Event Viewer.

In your Search Bar type Event Viewer.

Then goto WindowLogs >Application

There should be some Errors that are being listed.

Make Sure you are sorting by date/time. Look for a red Error! line.

Double click on the Error line to open the details.

What you want to focus on in here is the “Faulting module path” for example in the picture it shows NTDLL.dll but your system may show a different file.

In the above example the NTDLL.DLL is a Windows System DLL

This type of crash points to an underlying Microsoft DLL. We would recommend the following:

 1: Update Windows

1. Click Start button, and look for Control Panel.
2. Click System and Security, and select Windows Update.
3. Click Check for updates and click Install updates
   

2.  Run the System File Checker tool to repair missing or corrupted system files

See this Microsoft Knowledge Base article on how to do so: System File Checker