This error message indicates you are using a valid email address that is in our system, but you are not entering the password correctly. If you have more than one email address on file with us, this can trigger the (-7) error as well.
To fix this error message, you will need to enter the correct email address and password for the product that you own. You will be able to reset your password by using the "Forgot My Password" function on the login page on the ON1 website.
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