When we set out to build a mobile solution, we knew it needed to support the Android platform that many photographers love. We’ll continue to develop and expand on this platform and release free updates to address issues reported.
The reality is, it can be challenging to develop a sophisticated camera and editing software on this fragmented platform. There are 2.5 billion active Android devices, and we do our best to test internally on the most popular models available. These devices are divided by manufacturers, and each device has unique hardware, running a specific custom Android operating system. Despite the development challenges that exist, we are committed to providing support for as many devices as possible.
If you’re encountering problems on your device, please send us the information, and we will work toward providing support and a solution.
Launch the ON1 Photo Mobile App > Open the Camera > tap the 3 dots in the upper right > choose Share Log, attach the two files when you submit a request.
ON1 Photo Mobile Technical Specifications
|Apple iPhone or iPad with iOS 12.3 or higher
Android phone or tablet with Android 7 (Nougat) or higher
(current maintenance releases, 64-bit only)
|Apple iPhone or iPad with iOS 13 or higher
Android phone or tablet with 64-bit Android 9 (Pie) or higher
current maintenance releases, 64-bit only
Full specifications for ON1 Photo RAW 2020 can be found here.
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