Error 256, Unsupported Image Icon with JPG images

We have identified an issue that some users can occur working with JPG images that can cause the image to appear unsupported.

We are working on a fix to address this issue.

The ON1 Log file (which you can access from the Help Menu in ON1 PHOTO RAW 2020)
may indicate the following Launch Error = 256:

*Typically a quit and restart of the application will correct the issue, however sometimes this doesn't work.

If a restart does not work for you, you can follow the steps below to force quit the ON1 Sandbox process.

Mac:

Goto the Applications/Utilities folder and launch the Activity Montior.
Click on the Memory tab and in the search field search for ON1.
Select the ON1 Sandbox process, then click the X to force quit the process.

Windows:

Open up the Task Manager
Press CTRL + Shift + Escape to open the processes tab.
Find ON1 PHOTO RAW 2020 in the Processes
Click the pulldown to reveal the other processes running
Select the ON1 Sandbox.exe
Click End task

If you are still experiencing issues please contact our Technical Support team  here.