On1 2023 frozen
Cannot see photos in my album. I get message 'No photos in album' and there are over 2000. I can see them in the 2022 version. I uninstalled the program and reinstalled but problem persists. Reported the problem but got a message that they are receiving many requests and will take longer to get a solution!!!!!
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If you haven't added any photos to the an album you will see the message "No Photos Found". I don't use albums so not sure if they get copied over when you install a new version of On1. If you still have 2022 installed I suggest you go into the album in question, select all the photos then add the album name as a keyword to all the photos in that album then exit 2022 and open 2023. In 2023 do a search for photos with the keyword then add them to the album.
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Is this the same problem as this one?
https://on1help.zendesk.com/hc/en-us/community/posts/9959678412813
Try RESETTING the search bar at the bottom of the screen.
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