On1 2023 frozen

Francyne Doyle

• October 24, 2022 14:20

Cannot see photos in my album.  I get message 'No photos in album' and there are over 2000.  I can see them in the 2022 version.  I uninstalled the program and reinstalled but problem persists.  Reported the problem but got a message that they are receiving many requests and will take longer to get a solution!!!!!

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  David Kick

  • October 24, 2022 15:35

  If you haven't added any photos to the an album you will see the message "No Photos Found". I don't use albums so not sure if they get copied over when you install a new version of On1. If you still have 2022 installed I suggest you go into the album in question, select all the photos then add the album name as a keyword to all the photos in that album then exit 2022 and open 2023. In 2023 do a search for photos with the keyword then add them to the album.

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  Rick Sammartino Community moderator

  • October 24, 2022 16:08

  Is this the same problem as this one?

  https://on1help.zendesk.com/hc/en-us/community/posts/9959678412813

  Try RESETTING the search bar at the bottom of the screen.

  

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