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MacBook Pro Performance Issue

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24 comments

  • Brian Lawson Community moderator

    What GPU(s) does it have? There is a model with just the onboard Intel Iris Pro 5200 and another with a dedicated AMD Radeon R9 M370X as well. However, it has only 2GB which is the bare minimum required. 4GB is a more realistic minimum for 2023 IMO.

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  • Peter Fowler

    Brian, I looked at the preferences and what you have stated above is listed. It appears that what I have is possibly insufficient for 2023. Thanks for your response!

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  • Juergen Mussmann

    Dear all, I have a similar performence issue since upgrading to On1 2023 and installing the latest patch. I am using an iMac 27 late 2015, 32 ram and a radeon with 2GB. Running Monterey 12.6.1 on it. Before the upgrade of Monterey and the latest On1 2023 patch things been pretty good. Wondering if one of these 2 updates are responsible for the performance issue. Loading and modifying pictures is pretty slow. iMac now as well seems to heavy breathing as the ventilator kicks in what was not the case before. Any suggestions without stating i should get a new box? 

    Thank you! 

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  • Brian Lawson Community moderator

    As was stated above, 2GB of VRAM is a bare minimum and the program struggles with it. You are running a 7 year old computer with a 7 year old GPU and it just can't keep up.

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  • Chris Roberts

    This maybe relevant to Juergen's issue.  I had a 2015 imac with I7 and 32G of Ram, fairly fast machine.  I installed Monterey after it was released, everything seemed fine.  Installed ON1 2023 and found some processes usually AI or processor intensive tasks really slowed down the imac.  I took it in to be diagnosed and they found some 2015 imacs with Monterey have similar problem.  It looks like a chip was overwritten and is now throttling the machine (probably poor code).  Loading an older OSX does not help.  How much is true, who knows?  In any case, the imac was no longer usable for ON1, so a later model was got.   

    Overwritten chip or not, 2GB VRAM is barely enough.  A external SSD for the cache is well worth it.

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  • Henry Gervers

    Hi all,

    same here

    Mac Boock Pro

    2.3 GH i9- AMD Radeon Pro 5500M 8 GB- 32GB RAM - macOSmVentura 13.0

    * Hovering over Presets take 3-5 seconds to see the the modification innthe picture that was loaded

    * AI in Layers doesn't detect the same accuracy as by using the SUPER Tool .-very sad about that

    * Mac starts immedialtly to run the fan by doing only a small modification at the picture

    Maybe someone needs to go after this to get a better performance in the future

    Henry

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  • Gordon Cato

    I have a MacBook Pro M1 and a Mac mini M1. Both with 16Gigs of memory and 1 TB storage. They should be able to run ON1 with no problem. I have noticed a troubling issue on both. When I load ON1, both machines suddenly max out in CPU use and network use. The temps will jump from 30 degrees to over 80 degrees within a few seconds. Performance is sluggish and the MacBook, which has phenomenal battery life, will drain the battery in just a couple of hours. When I close ON1, everything returns to normal. Temp drops, CPU usage drops, etc. This happens even with ON1 just running in the background without using it. I can use lightroom and Photoshop heavily with several other programs running, Safari, Mail, Messenger, etc, without the temp rising above 35 degrees.

    Whatever ON1 is doing in the background may be causing your issues too. BTW, I have been using ON1 for several years and upgraded to 2023 the minute it was released so there shouldn't be any issues with it needing to catalog my folders, keyboarding, etc. All of that should have been done by now. 

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  • Henry Gervers

    i would like to add another issue from my issue posed two days ago..

    THE FAN and the Battery

    Immedialtly after starting som emodification the FAN starts like heavily. My Mac is fully loaded and after 1.5 hours i need to go back to power ......

    Sorry guys but that's not waht i looking after.

    The tool is - at the moment - not what i was looking for.. and i LOVEW One1 but...........

     

    Henry

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  • Gordon Cato

    The odd thing is, this morning I am running ON1 on my MacBook with no issues at all. Sometimes it seems to be doing something in the background (extremely heavy downloads) that stops when I exit the program. Other times, like now, it runs very smoothly and calmly without any issue. Right now It is running very smooth, temps are at 30 degrees and the CPU load and network usage are very low. 

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  • Henry Gervers

    ok.. good that you can work as ist shoud be.. but for me and i assume for some others as well the problem still exists and need so be fixed asap

    Hope that some community modeartors listen to what valued customers ( hope we are ) are struggling with and i expect some feedback from those guys... not only - install new...

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  • Brian Lawson Community moderator

    We do listen, and we try our best to help that we are not ON1 employees. If you want to company to hear what you have to say, you need to tell them directly with the submit a request link.

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  • Lawrence Baertschi

    Are you by coincidence having these issues with Sony ARW files?

    I have a 32GB M1 Max and the memory usage  just keeps creeping up after every single edit, even just when letting it run in the background thereafter. With every new picture individually edited, the memory increases. The CPU usage comes down again when letting it run in the background, but also never back to the levels you would have when you start up ON1 and just let it run in the background, not even after hours or letting it run over night to see if something would calm down or finish a process. It improved a little for a few days when I reset perfect browse cache and the scratch folder, but gradually creeps up more every time.

    The heavy RAM usage and the heavy CPU usage at some points lead to loss edits not being saved at all or partial parts of steps in a mask not being not being taken into account for.

    tickets are with support to check on this, including videos, log files, original files and the sidecars.
    feedback pending. 



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  • Gordon Cato

    I'm using Canon CR2 files. My MacBook is back to running cool and no network bog down. I think my issue is due to my cataloged folder being on the network. 

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  • Brian Lawson Community moderator

    I am also a canon user, but I’d be glad to take a look at one of your Sony files. If you want to post it some more I can download it from and post to download link here. I’m running an M1 mini with 16 GB I don’t see memory usage creeped up like that on my system. If it happens with your file, then we will know.

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  • Henry Gervers

    Hi all,

    YEAHHHHHH my system is back to life --my ON1 is working as suppoesed to be.....

    What is did....

    Getting rid of all caalogues

    Set all parameters in preferences on ON1 to clear-reset

    Reboot my MAC

    NOT USING A CALATLOGUE by starting with ON1 anymore- ONLY BROWSE for Files from local drive!

    And voila.....

    By loading a single file into edit mode the system CPU gets a little bit high...i guess due to loading as a normal process 2-3 seconds

    then start editing -layers- masking - zooming - moving the picture left and rigt and so on...

    NO more hazzle - no more stucks....all is back for good

    So, my conclusion is a CATALOGUE!!!!!! problem by initializing the pictures in the background - but i maybe wrong -not written the code ::)

    Next i will try to create a small catalogue 10 pictures in it and try to open out of the cat..

    Will see what behavior will occure

    Henry

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  • Juergen Mussmann

    Thanks Henry,

    I used now my MacBook Pro instead of my IMAC 27 and been running into the exact same problems as before. 

    So it's not related to 2Gig Graph or Monterey or Ventura as it seems. 

    I followed your suggestions and cleared the catalogue followed by a reboot. As well I am accessing my photos directly from the drive. I do believe I recognize an improvement of speed. Will need a bit more time to test this out. Thanks for the feedback and suggestions...

    bye 

    Juergen

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  • Ray Miles

    Memory usage in PR is extreme. I did some edits this morning, and left PR2023 running. Although it was doing nothing essentially, it was using over 11GB RAM. I quit and re-opened it and it was down to just over 5. Last week I worked with mask and the perfect brush, chisel tool etc. The result was a mess and work didn't get saved. RAM usage was up to 30 or so (on a 16GB machine, so it was using swap for whatever it's called). The images had been shot on a Sony but converted by LR in the days the I was using that to DNG. So I I don't know if it's a problem specific to the .ARW format.

    I have reported all this to Support, but had no satisfactory response. They said others have been experiencing these issues and it may be due to GPU running out of RAM!

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  • Henry Gervers

    i received a feedback from my support request

    • The issues are due to your Intel chipset, which isn't a dedicated GPU and doesn't meet our minimum system specs of 2GB of VRAM.

      Performance will be much slower and you will experience high CPU/GPU usage kicking up the fans.

      No fixes unfortunately.

    Not funny but i could execept that if there were not others here with an M1 MAC running into the same issue

    Those gyus have a dedicated - based on there system - 20 or 40 core GPU.. dedicated....

    What else should we buy to get ON1 running smoothly?

    Henry

     

     

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  • Juergen Mussmann

    Dear Henry,

    Thanks for sharing these infos.....

    That would explain the situation on what I experience on my intel based IMAC 27....overall slow down and heavy kicking in of the fan as such but...

    I do as well have a new MacBook Pro M1 and the performence as such is down to the knee level.

    My conclusion is that the issue is within On1 2023 as such because the On1 2022 does not show up these amount of problems. I might be wrong but that's how it looks to me at this stage. I cannot believe that there is something wrong with the hardware we are using. Some said its because you are running a old devices etc. but the performance issue continues even on a late MacBook Pro M1. 

    When I am going into various folders where I have my pictures stored it takes a while until all of them are discovered/visible and I am able to click on one. As I click on 1 single file it takes again time to make it available to edit it. To me it seems it has something to do with the catalogue and picture handling of the system as such.

    I have not seen any like this on any devices when using for example Lightroom but of course I prefer On1 as my main tools due to the great features that are there.

    Thanks

    Juergen

     

     

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  • Henry Gervers

    Hi Juergen,

    you are absolutly right with you conclusion(s)

    As said before You/I assume they do have a probem with catalogues initializing -

    And if your M1 chip is not running smoothless then someone needs to explain to me WHAT kind of hardware we should use... highly recommend any suggestion from ON1 ::)

    picking one picture - out of the catalogue or over the browser - can take 3-5 seconds- i would agree from my pow - but then i would expect  the software runs well and without hickups.
    I prefer On1 as well as many others here. Bute nevertheless some things need to be updated ASAP.

    You compared 22 to 23. Ok, but 23 has a lot of more AI functionality that could cause as well some problems on top of....

    At the end we have to wait for the next - interim release - to see what has been done from their site.

    See you

    Henry

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  • Brian Lawson Community moderator

    Using Catalogs isn't the problem. The process of building them for the first time does push your system to its limits but once it has finished system load returns to normal.

    I'm using a 1st gen M1 mini and I do not experience these problems. I have however, optimized my system for Photo RAW's performance. These tips are just as valid for Windows systems as Macs of any flavor.

    I have my photos on a separate SSD connected through a hub. This has multiple benefits. It reduces the space needed on your boot drive. It keeps photo file reading I/O on its own drive so the program doesn't have to wait as long when reading and writing to the disc because some other program is using the boot drive at the moment. It also makes it easy to move to a new machine when your current system dies or needs to be replaced. Pull the drive from the old machine, add it to the new machine and you're back in business.

    I have a separate, fast SSD that is dedicated to ON program Scratch spaces (Photo RAW and the individual plug-ins) and Photo RAW's Perfect Browse Cache. The Scratch space is used when your system starts running out of memory for Photo RAW. If you run out of disc space to hold it the program will crash. Putting it on its own drive gives you plenty of room to grow. It also reduces disc I/O as described above. It's more important here than in reading a photo file. This drive should have its own direct connection to the computer. You don't want it sharing an I/O cable with another drive or daisy chained together. The same for connecting it through a hub; you'll wind up sharing the same I/O channel again. Mine uses one of the Thunderbolt 3 ports on the Mini.

    The PerfectBrowseCache is where the cataloging system stores the previews of your Cataloged images. It will continue to grow in size as your photo library grows. Putting on the drive with the Scratch space insures plenty of room for growth and reduces the need for space on the boot drive at the same time.

    If you do not use catalogs and you browse large numbers of files (this is especially true for those who insist upon placing thousands of files into 1 folder!) there is a limited amount of cache space used to hold the previews for the images you are browsing. As the cache fills it must be emptied to make room for new previews. As an image scrolls onto the screen its preview must be pulled from the cache or it has to be rendered and added to the cache for future use. This all takes time, especially when they must be rendered first.

    As you scroll through the files and the cache fills room has to be made for the images being currently viewed. Images in the cache for the longest time are removed. If you scroll up and down through a huge folder of images you can wind up rendering the same images again and again. This will definitely show up as a slow, bogged down system. This is what the Cache Size slider in Preferences > System > Performance controls. Of course a larger cache size means more disc space is needed.

    There is an article about Catalogs and Caches - ON1 Photo RAW 2022 & ON1 PHOTO RAW 2021 in the Knowledge Base that explains how it all works together that you might find helpful.

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  • Karen McBride

    Brian,  Thanks for the breakdown on how to optimize the PR setup.  Can you tell me the specs of your external SSDs?  How fast are they?  YouTuber “Art is Right” has a video that claims you don’t need the fastest SSDs for photo software but of course he’s not talking about ON1 PR.  https://youtu.be/-8UfQ-Tw9aw

    So is it worth spending the money to get the highest speed SSD for both external drives, or just the cache drive?

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  • Brian Lawson Community moderator

    I honestly don't know the speeds of my drives. I have a SanDisk SDSSDA120G for my Scratch drive and a CT2000MX 500SSD drive for my photos. I used off the shelf drives and enclosures I got from Best Buy and OWC.

    I would agree with ART in general. It is the Scratch drive where speed is most important and I optimized that by using the direct connection with the Mini via Thunderbolt 3.

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  • Juergen Mussmann

    Update On1 2023 with MacBook Pro 16 with a 2TB external SSD

    I think I found my issue at least it seems to work out better now on my Macbook.

    I increased the cache size as Brian talked about previously. Besides that I connected my Scandisk Extreme 2TB SDD external drive directly to the Macbook Thunderbolt port rather having it connected to a GIISSMO MacBook Pro adapter.It seems that the HUB even saying thunderbolt port as such is a sort of performance bottleneck.The external SDD with all my pictures on is now quickly detected rather after few seconds after the booting. As well the access and browsing within On1 2023 seems to react very fast better than before.

    It looks like that this was the main cause of my performance issues. 

    Will test more but so far it looks very promising. 

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