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Photo Raw 2023 installed but will not launch




  • Rick Sammartino Community moderator

    I don't know if you'll be able to get in to it, but try Deleting settings for 2022 or 2023. Delete settings won't do any damage. If you can delete the settings but it doesn't help, try a reset on 2023. This will also remove any catalogs and Albums.

    Don't reset 2022 unless there is no other option as that will remove any extras and you'll have to re-install them.

    If you're not able to access delete mode, your only option left is to do a clean install, probably of both versions.

  • Nathan Vear

    Have you tried installing and running On1 as an "administrator"? Right-click, and run as administrator.

    Something similar happened to me. This is different from 2022 (backward step IMO).

  • Andreas Bänsch

    I think I was able to solve the issue. We have two laptops running with AMD Ryzen 7 and 9 and dedicated graphic cards from Nvidia. It seems that it is not the problem of the dedicated Nvidia graphic card driver but of the AMD Vega graphic driver.

    Try to install the latest AMD drivers via this download After that ON1 2023 should run if you start it as an administrator.

    It might be that Windows re-installs an older AMD generic driver from 2020 via Windows Update. Than you need to re-install the latest AMD driver.


  • James Wesley

    (To:  Andreas Bänsch)

    THANK YOU!!!  Your suggested resolution was spot-on.  The updated AMD drivers resolved the issue, and ON1 PhotoRaw 2023 now launches.


  • Andreas Bänsch

    Good to hear! ON1 Support was not able to provide a solution, yet. And I was wondering if my solution works for others.

    Greetings from Germany!


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