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Why Do We Have To Pay For Plugins?

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4 comments

  • Rick Sammartino Community moderator

    Andy, this is a user forum. There is no one from On1 reading your message. You can send it to customer service if you like, here is the link.

    https://on1help.zendesk.com/hc/en-us/requests/new

    By the way, there are workarounds to use Photo Raw as a plugin using the 'Send To' options. Whether that's useful depends on your needs and workflow.

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  • Lou Gross

    Andy,

    Either the plugins are important to your business workflow or they are not.  If they are not, why spend any money on them?  If they ARE important, but $80 is more than they are worth - don't buy them.  But if the plug-ins would save you way more than $80 in time/labor and you DON'T buy them because of an emotional or personal grievance, I would suggest you rethink your business philosophy.  Typically business decisions are made using facts and due diligence. They are based on what will have the best positive effect on the bottom line.  I expect THAT is what ON1 did when they decided to charge extra for the plug-ins.  It was a business decision - it was not personal.  

     

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  • Andy Johnston

    Hey Rick & Lou,

    I'm sorry I posted on the wrong forum. I don't do this often. Lou, I spoke with our designers before I posted the comments. It's important that customers communicate with suppliers. That's how companies like On1 stay in sync. We just question their logic. Thank you both for responding. I'll follow up with customer service.

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  • Lou Gross

    Andy,

    I agree that customers and suppliers in a business to business environment need to communicate with and understand each other's needs.  However ON1 is not (just) a supplier of business systems.  It deals heavily with the general public.  There is a lot of price pressure on them to keep prices of their main product low in order to be competitive.  Including a second product line, "free", may mean they would have to raise the cost of the main product to recoup development costs of the second product.  Post production photography software is a very competitive product.  The fact that On1 seems to need to release a poorly tested product every year suggests that they have cash flow needs that prevent delaying a release.  

    I mostly use ON1 - though I sometimes use another product - but do NOT have any need for the plugins. Unfortunately ON1's yearly release issues detract from an otherwise good product.  Raising the price to cover costs of something I do not use may cause me (and probably others) to make the move to a competitor. 

    You may not like their decision, but hopefully you understand the business reasons behind it.

     

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