Skip to main content

ON1 Photo Raw 2023 Versus ON1 Photo Raw 2022



  • Rick Sammartino Community moderator

    Jack, it would help a lot if you could post screenshots of the problems that you're seeing with the ON1 settings at the time. For example "the old picture remained on the screen and the new picture was placed over the previous picture" we would need to see what you see to get an idea.

    In the meantime, try the Delete Settings option in this article and see if that helps.


  • Jack Gardner

    Thank you for comment. The Help Desk has always been very kind. I have the "Delete Settings" information stored from last year. I love ON1 Raw 2022 (first time ON1 user) and in the early stages of my training ON1 would get locked up because I would hi the wrong key and then compound the problem by hitting more keys. I will try to find the video and send the link to the Video. I really believe the video is corrupted (that would not be your fault). I know there are problems going on because my mouse gets into areas and then no longer works. As I said earlier, you have a great program. Just being able to Sync, No Noise, Locals, Develop, Resize, Effects, and I could go on and on! I would love to be contacted other than on a public forum and get some quick answers to my situation. Thank you.

  • Brian Lawson Community moderator

    Jack, these forums are for user to user support. The company rarely responds here. If you are a Plus member you can post there and someone may respond. You only other option would be to talk with Tech Support but they are swamped with requests for help so the responses come slowly.


Please sign in to leave a comment.