ON1 2023 crashes

david stock

• November 03, 2022 11:55
• Edited

After 2023 ON1 Photo raw update (17.0.1.12965)  program still runs very slowly but now if I try to use Perfect Eraser after progress bar reaches 100% the program crashes. 

I have uninstalled ON1 2023 and reinstalled

Is it my PC or ON1 raw ..Any suggestions 

Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz   3.20 GHz 20mb ram

Graphics card Nvidia GeoForce 710 

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  David Kick

  • November 03, 2022 17:02

  I do not disagree with you. I do not understand why On1 keeps listing 2GB Vram as a minimum spec at least on Windows machines. Can't speak to Mac OS since I have zero experience with that. I guess they must think if you can do some very basic edits with 2GB cards that is good enough --- who knows. You might try asking for a refund.

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  David Kick

  • November 03, 2022 12:54

  Unfortunately it is your PC. Even though your video card does meet the posted minimum specs to run PR 2023 it will not run well with a card that only has 2GB Vram. 

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  david stock

  • November 03, 2022 16:16

  Thanks for your reply ..

  I already suspected that because I uninstalled 2023 upgrade and reinstalled 2022 and Perfect Eraser worked again … slowly but it worked. 
  if the video card is the problem then maybe ON1 should’ve made this apparent and I would’ve saved some money on the upgrade  …🥴🥴

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