On1 Sign In

bill k

• November 04, 2022 20:24

After running Windows Update (Windows 11) I now have to sign in to On1 PR each time I open the program.  Not sure how to work around this?

0

• 

  Rick Sammartino Community moderator

  • November 04, 2022 22:02

  I've noticed that occasionally you need to sign in 2 or 3 times before it sticks.

  Not sure if Delete settings will help with this problem, but it doesn't hurt to try. See link below.

  Make sure you installed as an Admin.

  https://on1help.zendesk.com/hc/en-us/articles/360049641431-Delete-Settings-File

  If these suggestions don't help, contact On1 about the problem...

  https://on1help.zendesk.com/hc/en-us/requests/new

  0

Please sign in to leave a comment.