NoNoise /Sharpening is randomly unavailable

Volker Gottwald

• November 09, 2022 18:13

I observed something interesting today:

I restarted ON1 PR after closing it while in Edit and detail view. Back in Edit I recognized that Noise & Sharpening was not available. So I went back to Browse and Grid View, closed ON1 PR and started again. After back in Edit, I recognized that Noise & Sharpening was available.

I repeated this test several times and could reproduce the error. Always when I started ON1 PR after closing from Edit and detail view Noise & Sharpening was not available. 

Maybe this helps, and you can reproduce this effect too. If yes, you know how to prevent this from happening until this problem is solved by ON1 engineers.

A screen video is here to show what I did and what happened:

https://www.screencast.com/t/uKQwuQ1zGns

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  Volker Gottwald

  • November 09, 2022 18:13

  I've reported this observation to support.

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  Rick Sammartino Community moderator

  • November 09, 2022 18:28

  Yes, we've had many reports of this problem here. The more people who report it, the better.

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  Volker Gottwald

  • November 09, 2022 21:37

  The above link did not work.

  Here is the corrected link to the video.

  http://www.screencast.com/t/uKQwuQ1zGns2

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  Fraser Thomson

  • December 08, 2022 21:35
  • Edited

  I Have the same problem. A update 1month later it is still happening???

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  Juan Jose Tamargo

  • December 10, 2022 08:12

  I have the same problem, I already reported it

   

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