Effects 2023 WIll Not Open
On1 2023 Effects, Resize, Portrait will not open.
The programs hang and just show a white screen.
Eventually, I get the error message Program Not Responding.
I have a brand new Dell Alienware R14 computer with 64g RAM and Nvidia 3090 graphics card.
I just purchased the 2023 software on November 6.
I have reinstalled the programs several times and they still do now work.
What do I need to do to get them to work properly?
First would be to make sure your graphics driver is up to date. You could also set up the gpu for on1 programs. I am not able to post a link to the instructions at the moment.0
I updated the Graphics Card driver from the NVIDIA website.
On1 2023 programs still do not open.
When I click on the Desktop Icon for any of the On1 apps, I get a white screen with the blue circle mouse icon and the error message, Not Responding.
I have uninstalled and reinstalled the programs several times. My system is running Windows 11 Pro.0
There aren't a lot of options. Make sure it's a clean install and set up the GPU properly. Past that, you'll need to talk to tech support.
Make sure you've gone through the article that Brian posted to point your GPU at On1.
You can try the Delete settings or reset in this article, but if this is a fresh install, there shouldn't be anything to reset.
Past that, I think you'll need to contact support...
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