ON 1 Raw 2023 download fails to download on my windows desktop computer

Answered

Anthony Topoleski

• November 16, 2022 23:41

I have purchased ON 1 RAW 2023. ON 1 Raw 2023 download fails to download on my windows desktop computer. Tried to download 4 times. Failed at the approximate 2 minute mark each time.

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  Brian Lawson Community moderator

  • November 17, 2022 00:21
  • Edited

  Try clearing your browser cache, and or using a different browser

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  David Massie

  • November 20, 2022 11:36

  I',m having the same problem downloading the latest update from within photo raw itself. I've tried 8 times now -the best I can achieve is to download 33% of it after 4 hours...

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  Brian Lawson Community moderator

  • November 20, 2022 14:40

  Do not download through the program. Go to the web site and download the installer yourself. It will finish in a couple of minutes.

  https://on1help.zendesk.com/hc/en-us/articles/9475457412749-ON1-PHOTO-RAW-2023-Release-Notes-and-Download

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  David Massie

  • November 20, 2022 17:47

  Thanks, that worked (but took 40 minutes!)

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