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ON1 Photo Raw 2023 - Keeps crashing when starting

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5 comments

  • Brian Lawson Community moderator

    Try the Reset ON1 Photo RAW option.

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  • Anthony Tham

    Brian - I’ll try the suggestion.

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  • Anthony Tham

    I tried the Reset approach. The application still crashes. I have decided to uninstall Photo Raw 2023. I'll see if a reinstallation helps after I make sure all the 2023 version files have been removed. In the meantime, I'll continue to use the 2022 version.

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  • Brian Lawson Community moderator

    See Item 7 at https://on1help.zendesk.com/hc/en-us/community/posts/10809695637645 for instructions on completely removing the software manually.

    1
  • Anthony Tham

    Thanks again, Brian. Once I removed all the 2023 version files and re-installed the latest package I have had a stable application.

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