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2023 RAW Update with error

Answered
Henry Gervers

hi

running MAC Ventura 13.o and the new update from 2023 RAW download stopps randomly at different points during the download and the disk image is not usable for installation

Thanks for support here

Henry

 

-1

Comments

7 comments

Date Votes
  • Brian Lawson Community moderator

    Try clearing your browser’s cache or using a different browser. I was able to download it in just a couple of minutes. I also recommend not updating through the program. Download from the web site.
    https://on1help.zendesk.com/hc/en-us/articles/9475457412749-ON1-PHOTO-RAW-2023-Release-Notes-and-Download

    0
  • Christian Norree

    I also can’t load the latent version on my Monterey Mac. 

    0
  • Chris Robison

    I'm running MacOS 13.0.1 on my Mac Studio.  ON1 runs fine.  I did have an issue installing the recent update from within the program.  This is the way I've always done the updates. It just would not download the installer.

    Following Brian Lawson's advice above, I downloaded it outside of the app.  Install was fast.  I've already noticed overall speed improvements in the latest update.

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  • Brian Lawson Community moderator

    Christian Norree, why can't you load the new version? Are you trying to update through the program? Don't do that. Download from the link I provided above.

    If the problem is something else we will need more information about what it is you are doing and how the computer is responding.

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  • DivLem

    Thanks Brain I had try it in the program but without result, now it's ok thanks to you.

     

     

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  • Christian Norree

    Thank you Brian. I could load the latest version but I could not install it. I downloaded it from the link you send me and now it works fine.

     

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  • Brian Lawson Community moderator

    Div & Christian, I'm glad I could help.

    0

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