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Just bought a Mac studio



  • Rick Sammartino Community moderator

    I'm not a mac guy, but I don't think anyone can help you if you don't post some details and say what happens when you try to install 2023.

  • Brian Lawson Community moderator

    How did you transfer "all the information" from your old system to your new?

    Define "all the information". What exactly did you transfer?

    Have you downloaded the ON1 Photo RAW 2023 installer and run it on your new system? What happens when you do this? I'm assuming we are talking about Photo RAW 2023 but the same questions apply to the plug-ins as well. Tell us exactly which program you're trying to get working please.

    This should be as simple as running the 2023 installer on the new machine. On the old machine run 2022 and use the File > Backup command. Transfer the .onbackup file that will be created to the new machine then launch 2023 and run the File > Restore command.

  • Bill Barnes

    Brian, I use time machine to transfer all the material off of my iMac 27 2012 into my external hard drive I transferred everything out of my iMac the Apple support person Watch me download ON1 Photo RAW 2023 and she said that I use the Installer yes we are talking about photo rod 2023 no I have downloaded the professional plug-ins they came over very nicely I download it it opens up and then crashes I know this should be as simple as pie but it is it now I have also downloaded on one photo rock 2022 it came it downloaded nicely I can open it but not 23.... My question is what makes a computer crash

  • Brian Lawson Community moderator

    Which program is crashing? You download a disk image (ON1_Photo_RAW_2023.dmg) which contains an installer package (ON1 Photo RAW 2023.pkg). Double-clicking the package file runs the Installer program which then installs the program.

    Are you able to install the Photo RAW program or is the installer crashing?

    If you were able to install 2023 and that is what his crashing yet 2022 runs fine, my suggestion is to start over with 2023. Let's remove it completely then reinstall it and run it as if it was the first time.

    Delete the following folders and files:

    1. /Applications/ON1 Photo RAW 2023
    2. /Library/Application Support/ON1/anything with 2023 in its name
    3. ~/Library/Application Support/ON1/anything with 2023 in its name — This is where all your user data is stored
    4. ~/Library/Preferences/com.ononesoftware.ON1xxxx2023.plist — There are 7 of theses

    Now reinstall 2023 and try launching it again.


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