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AI Masking hangs

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6 comments

  • Rick Sammartino Community moderator

    First, check your drivers per this article.

    https://on1help.zendesk.com/hc/en-us/articles/115000138471-How-to-Update-Video-Card-Driver-and-Set-Default-GPU-Open-GL-3-3-Error-Windows-Only-

    If that doesn't fix it, try Delete settings...

    https://on1help.zendesk.com/hc/en-us/articles/360049641431-Delete-Settings-File

    Lastly, you can check your system files...

    1. Open START panel
    2. Type cmd
    3. Right-Click the CMD.EXE result and select Run as Administrator.
    4. A command window will open.
    5. At the command prompt, type the following and hit enter.     sfc /scannow  
    6. System files will be checked and after a while a status will be shown weather any errors were found.
    7. Close the window when done.

     

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  • bill k

    Tried all of the above including the system scan which did find some errors.

    The issue was still happening, but here is the weird part: I realized it was only happening to one photo (the one I happened to be working on this afternoon).  When I opened other photos, the problem didn't occur. I could use AI masking just fine.

    Hmm...not sure what to make of it.  But moving on for now...

    Thx Rick.

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  • John Donoghue

    I am also experiencing this problem with the following:

     

    MacBook Pro (13-inch, M2, 2022)

     

    On1 12023.5 latest update

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  • Rick Sammartino Community moderator

    John, this is a windows thread, so 2 of the fixes don't apply. What happened when you deleted settings?

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  • Brian Lawson Community moderator

    It's also from 7 months ago when 2023 had just been released. You should probably start a new thread in the Mac section.

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  • John Donoghue

    Thank you for your reply. I attempted to delete my settings and that did not help. I will open a new thread in the Mac forum.

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