Skip to main content

AI Masking hangs



  • Rick Sammartino Community moderator

    First, check your drivers per this article.

    If that doesn't fix it, try Delete settings...

    Lastly, you can check your system files...

    1. Open START panel
    2. Type cmd
    3. Right-Click the CMD.EXE result and select Run as Administrator.
    4. A command window will open.
    5. At the command prompt, type the following and hit enter.     sfc /scannow  
    6. System files will be checked and after a while a status will be shown weather any errors were found.
    7. Close the window when done.


  • bill k

    Tried all of the above including the system scan which did find some errors.

    The issue was still happening, but here is the weird part: I realized it was only happening to one photo (the one I happened to be working on this afternoon).  When I opened other photos, the problem didn't occur. I could use AI masking just fine.

    Hmm...not sure what to make of it.  But moving on for now...

    Thx Rick.

  • John Donoghue

    I am also experiencing this problem with the following:


    MacBook Pro (13-inch, M2, 2022)


    On1 12023.5 latest update

  • Rick Sammartino Community moderator

    John, this is a windows thread, so 2 of the fixes don't apply. What happened when you deleted settings?

  • Brian Lawson Community moderator

    It's also from 7 months ago when 2023 had just been released. You should probably start a new thread in the Mac section.

  • John Donoghue

    Thank you for your reply. I attempted to delete my settings and that did not help. I will open a new thread in the Mac forum.


Please sign in to leave a comment.