ON1 2023 quits when trying to open folder

Roger Severn

• November 22, 2022 03:28

The latest version of On1 (23-17.0.2.13102) was working fine but then started to quit when trying to open folders. SR submitted initial advice to upgrade graphics driver. I was on the latest driver but reinstalled anyway no difference. I am awaiting further advice from support. Can anyone offer additional help.

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  Roger Severn

  • November 22, 2022 03:29

  I am using Windows 10 fyi.

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  Rick Sammartino Community moderator

  • November 22, 2022 03:36

  You can try some of these tips.

  https://on1help.zendesk.com/hc/en-us/community/posts/10809695637645/comments/10809752178061

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  Roger Severn

  • November 22, 2022 04:09

  Thanks Rick. Deleting the settings file did the trick.

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  Sam Migliori

  • November 26, 2022 18:10
  • Edited

  I'm having the same issue now and it started this morning while trying to export a photo.  During the export it just shut down and that was it, done.

  The program has been running perfectly since Rick provided his tips.

  This is really frustrating because nothing has changed on the pc.  No driver updates, windows updates or new programs installed.  

  I performed all of the suggestions as per Rick's link and it behaves exactly the same way as before the clean reinstall.

  I know I'm just a hobbiest and I don't mean to sound whiny but I only have so much time in my day to work on my hobby.  Uninstalling, reinstalling, reconfiguring is quite frankly time consuming.  Then posting to this forum and taking someone else away from what they need to do in hopes they can help me. 

  When I get home this evening I won't work on my photos, instead I will contact On1 and ask for help.  I'm thinking it might be time to give LR a try, not because it's better as I really dig PhotoRaw, but maybe it's a little more stable in the Win10 enviroment?  Any input on this is seriously welcome.

  I know....... still sounds whiny

   

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  DON SCHULTZ

  • December 19, 2022 23:37

  Sam, I am with you.  I purchased PR2023 to save screen time and avoid the slow bleed of Adobe subscriptions but I seem to spend much more time troubleshooting than editing or managing my image files.  It's very frustrating when the program randomly stops responding or completely crashes.  I can only imagine how overwhelmed the technical support staff is right now.  I feel like I am playing "whack-a-mole" when I would really like to develop expertise with the application.  Talk about WHINY! :-)

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