Preview Window does not change when advancing to another photo..

James Foley

• November 25, 2022 16:51

As I move thru the browser, the preview window stays on one particular photo even though I had advanced and working on a different photo in main workspace

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  Rick Sammartino Community moderator

  • November 25, 2022 16:59
  • Edited

  Can you post a screenshot of ON1 when this is happening?

  Also try this Delete settings procedure, then check your browser again.

  https://on1help.zendesk.com/hc/en-us/articles/360049641431-Delete-Settings-File

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  James Foley

  • November 25, 2022 17:04

  Thank you

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  James Foley

  • November 25, 2022 17:09

  

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  Rick Sammartino Community moderator

  • November 25, 2022 20:25

  I see you're doing this in edit. What about using the filmstrip while in edit? Does it work properly in Browse?

  Did you delete settings yet? If so, did it help at all?

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  James Foley

  • November 26, 2022 17:58

  Hey Rick I will have to get back on that as I had to fly out. I will check your suggestions but not sure why it would matter...My pc is fully up to date and way beyond required specs. 100% VIEW while masking is an issue as it it slow and moves erratically...Unfortunately I have asked about this before it always comes down to system requirements or cache...still an issue..Maybe a windows thing..

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  James Foley

  • November 28, 2022 19:20

  Rick just tried it in both and same issue.. Preview window will not change

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  Rick Sammartino Community moderator

  • November 28, 2022 20:21
  • Edited

  Ok, you're going to have to talk to tech support about this. They would understand the problem better if you could do a short video showing what's happening.

  https://on1help.zendesk.com/hc/en-us/articles/360018405111-How-to-submit-a-problem-to-ON1-Tech-Support-A-Step-by-step-Guide

  https://on1help.zendesk.com/hc/en-us/requests/new

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