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ON1 Photo 2023 memory or graphics issue

James Allen

I cannot open Tiff files over 200mb in size. I have ensured My GPU sees ON1 2023 via the adrenaline catalyst version 22.5.2.

Specs:

ON1 Photo 2023 ver 17.0.2.13102

Win 11 Home ver 10.0.22621 build 22621

AMD Ryzen 5 5600X 6 Core

64GB System RAM

AMD RX 6600 with 8GB RAM

 

When I attempt to open a Tiff file over 200mb in size the program freezes after the progress bar gets to about 75% blue and I eventually get an AMD driver timeout message. I am wondering if Photo 2023 isn't utilizing system and GPU memory and resources properly. I currently am using products from Affinity, Topaz, and Adobe that are having no problem with these files

 

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Comments

12 comments

Date Votes
  • James Allen

    I did also try the "Delete Settings" advice by launching photo 2023 while holding down the shift key. It did not help

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  • James Allen

    I have submitted a ticket to technical support

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  • James Allen

    For what it's worth, ON1 Photo Raw 2021 opens these same files without issue. Will try a complete uninstall and redownloading the installer.

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  • Brian Lawson Community moderator

    2023 has far greater video card requirements than 2021 FWIW. Have you seen the Troubleshooting Tips Rick posted the other day?

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  • James Allen

    My video card is well within requirements

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  • James Allen

    I have been following the troubleshooting tips. The complete uninstall of all previous ON1 products including hidden folders is where I am currently at.

    The problem is not limited to Tiff files. I tried a 160mb PNG file and got the same crash. 

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  • Brian Lawson Community moderator

    Where is Photo RAW's Scratch space located? How much free space is left on that drive?

    Have you tried creating a new User account and running the program from there? That would check for incompatibilities with things you use beyond the OS stuff.

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  • James Allen

    1.04 terabytes free on the scratch disk. Attempting a reinstall after restart

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  • James Allen

    Yeah, no dice. I'm not impressed.

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  • James Allen

    Ah. See now that's interesting. It will open Tiff files over 200mb that it creates. If all my other programs including ON1 photo raw 2021 can handle Tiffs that 2023 can't, you tell me where the problem is.

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  • Rick Sammartino Community moderator

    You'll have to discuss that with tech support. Now that you have some details, they'll have something to look at.

    https://on1help.zendesk.com/hc/en-us/articles/360018405111-How-to-submit-a-problem-to-ON1-Tech-Support-A-Step-by-step-Guide

    https://on1help.zendesk.com/hc/en-us/requests/new

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  • James Allen

    Ryan at tech support has been very responsive. While I wish the product was already past these teething problems, it is nice to see tech support is there and working on a fix.

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