Skip to main content

ON1 Photo 2023 memory or graphics issue

Comments

12 comments

  • James Allen

    I did also try the "Delete Settings" advice by launching photo 2023 while holding down the shift key. It did not help

    0
  • James Allen

    I have submitted a ticket to technical support

    0
  • James Allen

    For what it's worth, ON1 Photo Raw 2021 opens these same files without issue. Will try a complete uninstall and redownloading the installer.

    0
  • Brian Lawson Community moderator

    2023 has far greater video card requirements than 2021 FWIW. Have you seen the Troubleshooting Tips Rick posted the other day?

    0
  • James Allen

    My video card is well within requirements

    0
  • James Allen

    I have been following the troubleshooting tips. The complete uninstall of all previous ON1 products including hidden folders is where I am currently at.

    The problem is not limited to Tiff files. I tried a 160mb PNG file and got the same crash. 

    0
  • Brian Lawson Community moderator

    Where is Photo RAW's Scratch space located? How much free space is left on that drive?

    Have you tried creating a new User account and running the program from there? That would check for incompatibilities with things you use beyond the OS stuff.

    0
  • James Allen

    1.04 terabytes free on the scratch disk. Attempting a reinstall after restart

    0
  • James Allen

    Yeah, no dice. I'm not impressed.

    0
  • James Allen

    Ah. See now that's interesting. It will open Tiff files over 200mb that it creates. If all my other programs including ON1 photo raw 2021 can handle Tiffs that 2023 can't, you tell me where the problem is.

    0
  • Rick Sammartino Community moderator

    You'll have to discuss that with tech support. Now that you have some details, they'll have something to look at.

    https://on1help.zendesk.com/hc/en-us/articles/360018405111-How-to-submit-a-problem-to-ON1-Tech-Support-A-Step-by-step-Guide

    https://on1help.zendesk.com/hc/en-us/requests/new

    0
  • James Allen

    Ryan at tech support has been very responsive. While I wish the product was already past these teething problems, it is nice to see tech support is there and working on a fix.

    0

Please sign in to leave a comment.