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Anyone using iCloud Drive and getting this repetitive annoying message?

Comments

10 comments

  • Rick Sammartino Community moderator

    This message should have a 'Do not show again' checkbox. If I thought it would help to contact support and complain about it, I would suggest that, but I know it won't help.

    What I find strange about this is, if they don't support iCloud, why does this message appear at all?

    You could add a suggestion to the Photo Raw project to fix it, but it could take years to be implemented.

    https://www.on1.com/products/photo-raw/ideas/

    How long have you owned 2023?

    On second thought, it doesn't hurt to complain.

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  • SilviaO

    I contacted them as soon as I downloaded it.  I purchased it on September 28 prior to release.  Immediately after downloading, I saw it and contacted them and was told they would send it to the programmers or something to that effect.  But I think we already have had two updates and a simple update like that, not done.  I should have asked for a refund right there and then.  Silly me.  Now it's been almost 60 days.  Too late for that.  

    It's the most annoying thing I've encountered.  Practically can't move at all in browse without having to click to get rid of the message.  And for what?  It was working perfectly well with iCloud until they introduced that  message.  They probably added it because saying that they don't support iCloud period is kind of silly, since files are stored in one's computer if they are in a regular iCloud directory, unless imported directly into Apple Photos.

    Thanks for that link.  I will add a suggestion there.  

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  • Rick Sammartino Community moderator

    Yup, too late for a refund.

    I wonder if there is some way to make an alias for the iCloud folder so that it doesn't look like an iCloud folder to Photo Raw. I don't know if you can do that with a Mac.

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  • SilviaO

    yes it is very easy to make an alias. That’s the way I originally set it up several years ago but then realized it wasn’t necessary cause it read from iCloud folders directly.
    You gave me an idea though. I will try again. Will post back if it works. Thanks

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  • Adele Mowat

    I am having exact same issue. Just bought 2023 so am wondering what's the point if I have to go through this with each and every photo :( 

    Should I ask for my money back???

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  • Brian Lawson Community moderator

    If you're not going to use the program you should. If you want to use it, either move your photos to a local drive for editing or you'll have to live with the warning message.

    While the program doesn't support the iCloud Drive, because it is a file system browser you can see it and access the photos on it. The message is making sure you know if things don't work it's on you.

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  • SilviaO

    The message is absurd. I have been using ON1 and storing my photos in iCloud since 2017. Yes, they could let you know it isn’t supported but the repetition is ridiculous.

    If I were you, I would ask for a refund. I didn’t because I prepaid for it and when I got the download and noticed, sent a note and was told they would let the engineers know to see if the message could be turned off on user request. I stupidly waited and waited and now is too late.  Learned my lesson  never gain prepay for yet to be distributed software.

    In any event, the message comes up when moving  folders not every photo.

    Also take a good look at the noise reduction as well as the sharpen module. I have issues with both adding more noise than the original has for some, not all, photos. Ended up buying Topaz AI for the photos that on1 noiseless doesn’t work.

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  • Jay Herman

    @SilviaO, I don't know if you are still wanting to do this, but I found a way to make it work. If your top-level folder for your photos is directly in the iCloud Drive folder, you will indeed get this pesky message. However, if you turn on the "Desktop & Documents Folders" option in iCloud and your put your top-level folder for your photos within the Documents folder, you shouldn't have this issue--at least it solved it for me.

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  • SilviaO

    Thank you, Jay. I will definitely try this tomorrow and post back.

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  • SilviaO

    Thanks, again, Jay.  It works just like you said.  

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