Updating Browse in CatalogsAnswered
Hello, I've recently upgraded computers from a 2015 iMac running ON1 2021 to a MacBook Pro now running ON1 2023. I deleted my PerfectBrowseCache and NDServices contents and allowed ON1 2023 to rebuild both which I "believe" has been completed. When I click on my external SSD drive Catalog folder I see a comment saying Updating Browser for about 60 seconds and then the photos load. Once loaded there is little lag time.
- MacBook Pro 2021 with M1 Pro
- Catalog folders on both computer hard drive and external SSD hard drive
- PerfectBrowseCache and ND Services folders on MB Pro hard drive
I imagine that the program is rebuilding both those folders you deleted. You'll have to ask tech support for a more definitive answer.0
Thanks Brian, I always appreciate Rick's and your's quick responses and knowledgable feedback on the Facebook and On1 forums! I sent the question over to tech support and will keep this forum updated.0
I've seen the 'updating browser' message as well. It annoyingly sat there a while until it did whatever it was doing, but I haven't seen it again since then.
I didn't have anything that needed rebuilding, so I don't know what it was doing.0
Rick and Brian, It was a simple fix.
Thank you for contacting ON1 Support.
For this issue, you may need to delete the ON1 settings file.
Please note that this will not harm any of your images or edits, it simply just clears up issues such as this.
To do this you will need to close ON1 and then while holding down the Shift key on your keyboard proceed to relaunch ON1 and continue holding Shift until a pop-up window appears.
Here you will need to select to delete the settings file for ON1.
After doing so please close ON1, restart your computer and then re-open ON1 to see if this issue persists.
Please let us know if we can be of further assistance0
Trust me, we know all about Delete Settings. I'm assuming this fixed it for you?
Maybe I need to start a list of all of the weird problems that Delete settings fixes.0
Yes, it seems to have fixed it but I’ll keep you posted if anything changes.0
I recently had a spell of LONNGG updating progress bars. Frustrating as the devil!
Finally realized I was on "Show Folder Contents" when I was importing. The catalog selection during import to catalog was defaulting back to entire catalog, making it look at a zillion pics each time. Turning off "Contents" fixed it.0
Same issue with 'update browser'; after working with photos for approximately 10 minutes any action (deleting photos, adding keywords, etc.) will trigger the 'update browse' behavior. Most photos will 'disappear' from the browser only the reappear after some time (but without any edits that have been made in the active session). Based on tech support updated permissions (full access) but that did not help. Deleting settings only helps temporarily. Hope this gets fixed.0
Silvain, what are your system specs? Which computer are you running, how much RAM, what video card and VRAM, which OS version, etc.0
Hi Brian, I use a MacBook Pro (2021) M1 with 16 G RAM, 16 core GPU, macOS Ventura.0
What size is your SSD? How full is it? That system is certainly qualified to run the program. We have to figure out where the slowdown is coming from.
How many images are in the folder you are viewing when this happens?0
Silvain, I had a similar issue when I first moved over from a iMac to a MacBook Pro. In my case, ON1 hadn't completed building the new previews causing sever slowdowns anytime I moved around in my Catalog folders.0
Jamie, did you get it resolved?0
Brian Lawson, I have 800GB HD space left on my MacBook. I do use a portable SSD for storing my photos (I stopped using my NAS since the performance was terrible), but this was never an issue.
Based on tech support I did a full reset of On1 (for other readers: hold shift while starting the app), but that did not resolve anything. The first thing I did after the reset was to add some keywords to photos and was hit with 'update browse'. It resulted in showing 6 of the approximately 2000 photos in the browser (i know they are not really gone) and getting stuck with 'update browse' and not showing additional photos. Closed the app and reopened it only for no photos to be shown and to be hit with 'update browse' and having to wait 10 minutes for everything to rebuild.
Based on my experience the issues seem to occur after too many 'actions' (whatever that may be). I can delete x number of photos, rotate x number of photos or add keywords to x number of photos without the issues occurring, but after that, the 'update browse' issues will start again. Interestingly, if I select too many photos to, for example, have keywords added this process will not finish properly since 'update browse' will interfere, and not all selected photos will have the keywords added.
A possibly related issue (not sure, just throwing it in here) is that I am unable to move the location of the cache. Whenever I try this I will get an error message: "An error occured moving the disk cache. (4)". In spite of the error and the folder not being moved, the alternative folder I have selected will contain a PerfectBrowseCache folder including a lot of subfolders.
To summarize what I have tried so far:
- Clean install
- Delete settings
- Reset the whole app
- (Try to) move the cache (results in an error message)
- Renamed the folder containing the photos to force a rebuild (bonus tip: this helps if the browser fails to show your edits. This was an issue I had with a previous version)
- Any combination of the above.
Do you have 2000 photos in a single folder? That could be the problem right there. Have you tried breaking that up into more manageable pieces?0
Brian Lawson, I appreciate your help with this issue.
The number of photos in a folder has never been an issue in previous versions. It worked fine in the 2022 edition.
As you suggested I did move around files to separate folders but the only thing it seems to accomplish is that the 'update browse' process is quicker (which is a plus!). But it does not prevent the whole thing from happening (update browse -> photos disappear from the browser -> after some time photos reappear -> some recent edits are no longer visible -> I have to follow the renaming the folder route to have (some) edits displayed again although some other edits have not been saved and the work is lost).
Edit: One weird behavior I want to add is that while the update browse process is running I cannot scroll the photos (it will always jump back to the top of the screen) and in the thumbnails, the displayed 'hearts' (for picking or favoriting photos) are moving side to side on the screen. Not sure if this is relevant, but I want to make sure I do not miss any behavior that might help explain what I am experiencing.
Edit 2: I'm going to try and copy my files to a different location to see if the ssd I am using is part of the problem.0
I still think the problem (assuming it isn't a failing SSD) may be too many photos in a single folder. I've seen this problem too but only when I turn on the Show Subfolder Contents option while viewing the top level Pictures folder so ALL my photos are eligible for viewing at once. Then as I scroll through them I get the same blank, no previews screen while they get generated and/or retrieved from their caches.
The Browser's preview cache has a limited amount of space as set by the Cache Size slider in Preferences > System. Once that cache has been filled any new images to be viewed need new cache space for their previews and the program has to remove older previews to make room for the new previews which then have to be rendered so they can be placed in the cache. With large numbers of photos in a single folder that cache is constantly being filled and needing refreshing for the new images being displayed. It takes time.
That's my opinion. You might want to ask support to see what they have to say about it.0
Brian Lawson, I can see the benefit of making the folders more manageable so I will definitely keep that in mind. However the issue I am having also occurs in folders with a very limited number of photos (i checked).
I have contacted support and am working with them. For now, thank you for your suggestions. I will update this thread if I have a solution.0
I am also having among other problems with ON1, this same issue of updating the Browser.
My computer is a new Mac M1 Laptop,
Os Ventura 13.2.1,
2TB HD, more than 1 TB available,
32 gb Memory
Have also done a Clean Install, Deleted Settings, and sent numerous reports to Tech Support and I will commend them for their speedy response .
Surely On 1 this must be a conflict with Mac OS, have had my new Ltop checked at the local Apple store and is functioning perfectly.
l do like so much of the program but am losing patience and confidence, I stick with it, hoping with each update there will be a fix.
By the way, how long should On1 2023 take to boot up, given the above specs, mine takes about 25 secs.
An Aperture refugee.0
You haven't told us what problems you are having Brian. It is not a conflict with macOS. I am running an M1 Mac mini without any problems beyond known bugs in the program.
Describe your problem, post screenshots if appropriate or links to video screen captures so we can see what you are seeing.0
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