Recently, I have been attempting to update and maintain the latest versions of my On1 Applications, including the November On1 2023 patch and all of the stand alone applications. I find it incredibly frustrating that the ability to update a version of software is tucked away in a secondary zendesk website. Those updates and downloads should be available through the application itself, the main application page on your normal website or at the very least, through your new application manager. None of which appears to be true. Further, your new application manager does not appear to recognize all of my purchases and subscriptions. When going to download the 5 standalone applications through the application manager, it only shows 4 of the 5 that I've purchased and seems to indicate that I need to purchase On 1 Re-size AI 2023. However, when logging into my account on the website, it clearly shows that I have purchased it.
PLEASE improve the end user experience when updating applications/ versions. Searching your help site for updates is clunky and it typically results in numerous out-of-date articles and software iterations.
This shouldn't be an issue for a premium software.
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