Updating Applications Needs Improvement

Steven Upton

• December 16, 2022 17:49

Good Afternoon, 

Recently, I have been attempting to update and maintain the latest versions of my On1 Applications, including the November On1 2023 patch and all of the stand alone applications. I find it incredibly frustrating that the ability to update a version of software is tucked away in a secondary zendesk website. Those updates and downloads should be available through the application itself, the main application page on your normal website or at the very least, through your new application manager. None of which appears to be true. Further, your new application manager does not appear to recognize all of my purchases and subscriptions. When going to download the 5 standalone applications through the application manager, it only shows 4 of the 5 that I've purchased and seems to indicate that I need to purchase On 1 Re-size AI 2023. However, when logging into my account on the website, it clearly shows that I have purchased it.

PLEASE improve the end user experience when updating applications/ versions. Searching your help site for updates is clunky and it typically results in numerous out-of-date articles and software iterations.

This shouldn't be an issue for a premium software.

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  Rick Sammartino Community moderator

  • December 16, 2022 18:13
  • Edited

  Steven, first, you're not talking to On1 here. This is a USER support group, so just other users here.

  You can do updates from within the program as long as they are incremental updates. If they are version updates which you have to pay for those first, they are not automatic and must be downloaded manually.

  The primary download site for version updates ON1 is your On1 account. that's where you find and manage your On1 products.

  Another option is this web page which has always been available for those who want to use it...

  https://on1help.zendesk.com/hc/en-us/articles/205534438-Product-Downloads-for-ON1-Owners

  I can't answer to the Application Manager, so you'll need to contact ON1 for that one.

  https://on1help.zendesk.com/hc/en-us/requests/new

   

   

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