Video Course, , can't see the Top Menu bar

Answered

stephen rudolph

• December 18, 2022 17:06

When I am viewing a video file (in this case SKY replacement course), I can't see the top menu. I tried clicking on the green circle at the top of the video , but that didn't work. I'm on a Mac using QUICKTIME to view the video..

 

 

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  Brian Lawson Community moderator

  • December 18, 2022 17:20

  Which video is it you are watching and what is the time stamp for that point in it?

  The green circle is just to show you where the cursor is and was put there by the screen capture software used to create the video. It isn't an interactive element of the video.

  A full screenshot showing us what you can see might be helpful.

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  Rick Sammartino Community moderator

  • December 18, 2022 17:45

  I haven't seen any issues so far. As Brian suggested, we would need to know which of the 9 videos and a time stamp to check a specific problem.

  

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  stephen rudolph

  • December 18, 2022 22:13
  • Edited

  hi.

  Its Video #2, at 2:25... i can see the dropdown list with the MASK options, but the top tool bar is not showing. not a real issue of course, since i know he is clicking on the MASK tool option.

  thanks

   

  i will post a screen shot

   

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  stephen rudolph

  • December 18, 2022 22:16

  

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  Rick Sammartino Community moderator

  • December 18, 2022 22:38
  • Edited

  Ok, I see now, and yes the top menu is hidden. Why don't you send Dylan a message and point that out for him. If you're a Plus member you can do that in the ON1 forums. You'll need to be signed in to access the forums...

  https://www.on1.com/plus/forums/

  if not a plus member, customer service is here...

  https://on1help.zendesk.com/hc/en-us/requests/new

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