ON1 Photo RAW Backup
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Is it just my machine that takes over 12 hours to back up 70K worth of photos befiore I stopoed the task?
Lightroom 6 completed this function in about 15 minutes.
All the photos were in a catalogue. When I removed them the backup took seconds so not sure if cataloguing in ON1 works properly.
Is there a better way of backing up catalogues and albums where you just copy the directory which Lightroom allows you to do as an alternative?
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Assume that you were talking about the built-in Backup the function inside Photo RAW? That does not back up your photos. It backs up your user data in Sidecar files, but not the photos themselves.
It is not uncommon for that back up task to finish doing his job and then hang and never quit program. I suspect this is probably what happened in your case.
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So when will this bug be fixed? It is odd that if less photos (8K) are in the catalogue it works quickly and finishes. So this needs to be sorted.
I am not impressed with the reliability of this software at this point.
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Who knows? You are not talking to the company here. The forums are meant for user to user support. Run it again and you could just as easily find that it does finish quickly. When it hangs is a random thing which makes it difficult for the engineers to track down for fixing.
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Sorry Brian, I didn't read where it came from as I created a support ticket at the same time and thought your message was from them.
The problem is I don't trust something which I have to crash, I come from the IT industry and if this happened when I was working then we would dump that backup and redo it again. Also because I don't know where the files for ON1 are stored I cannot back up or copy the working files to a safe area to test the backups to double check that the backup can be restore.
So will report back if support come up with something.
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I know what you mean, I started programming computers in the 70s. I've programmed everything from the USAF photo reconnaissance intelligence database to an Apple II to the Space Shuttle Launch Processing System. However, I can assure you that if things happened "normally" when the system hung it did finish the backup first. Of course, there is always the chance something different happened this time.
You can verify the backup's status for yourself. Your user data for the program is stored at C:\Users\<user>\App Data\Roaming\ON1\. The backup file is nothing more than a zip file containing the contents of the 2023 folders inside that ON1 folder. It has the extension .onbackup but all you have to do is add .zip to the end of the file and any zip file manager can open it for you to examine.
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Here is what the contents of one of the onbackup files looks like. This is from a 2022 backup and it is on a Mac but that really doesn't matter.
Edit:
It helps to include the screenshot. 😁
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Brian, THANKS
I will now investigate further to see if it did complete.
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Well, it did not complete, I get an invalid file format message, I checked the one before and that worked as you siad it would.
So something did go wrong or I did not wait long enough for it to finish.
I have zipped the whole directory and it took 3 minutes and in the ON1 backup files only about a third of the directory is saved. So something is broken in ON1 backup when it has my full library of photos catalogued. I will wait for support to get back to me and then I will drop this information in their laps to sort out.
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Sorry it didn't work as I've seen happen on my system. But now we know for certain.
You might want to give it another try. If it works this time then the question becomes why did it fail previously? Is it a problem with the program or did the program get hung up by something else going on with your system? Either way, it will be another data point for support.
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I tried it three times and all failed before coming on here. So with my full 70K pictures catalogued then it fails, with just 8K photos then it succeeds. Will do some work over the Christmas break to test where the breakeven point is for the failure.
Thanks for the help so far, will add comments once I have commence the testing and found the break point.
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Thanks, I'm also interested in hearing anything support has to say.
One other thing you should be aware of is that ON1 is using a newer zip algorithm that some of the older Windows zip managers can't handle. Some Windows users have been unable to open files that Mac users have no trouble with.
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