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Camera data missing from Exif data in JPG image

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13 comments

  • Brian Lawson Community moderator

    You should report this to tech support. It could be a bug in the program. Screen shots showing the error message for the upload attempt and what you are seeing when viewing the EXIF data will help them sort it out. You might also want to include the jpg and tif files.

    How to submit a problem to ON1 Tech Support - A Step-by-step Guide

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  • Robert Clark

    Will do - Thanks Brian

     

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  • Brian Lawson Community moderator

    Let us know what they say.

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  • Robert Clark

    Hi Brian

    Was just about to submit a support ticket when I noticed that camera info is not included in the Exif info in old JPG pics from my iPhone either. 

    It is also included in the TIFF section of the info panel, same as with the JPG images created by ON1.

    I'm now wondering if the issue is with the site I'm trying to upload my pics to.

    I submitted at ticket to them too and will see what they come back with.

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  • Travis Butler

    I've noticed the same thing with JPGs exported from On1 2023 uploaded to the Digital Photography Review forums - camera information is missing. See below for an example of the info displayed from one of my pics:

    And what the info from other forum posters' pics look like:

    Here's a link to the actual JPG file uploaded to the forum:

    https://www.dropbox.com/s/tqe4xdwyd6vtp0s/20230205-SDIM3490.jpg?dl=0

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  • Steve Schneer

    Brian, 

    I'm having a similar EXIF missing on JPG's problem.  My raw files have all the Exif data shown properly, but their corresponding generated jpg's are missing the Camera Make, Model, and Software fields (lens info and GPS are present). 

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  • Brian Lawson Community moderator

    OK, this is interesting. I exported a jpeg with the All Metadata option turned on. In Photo RAW I can see the Camera Make and Model. In Bridge I cannot. I dumped the EXIF data with exiftool and found that that information is stored in 2 locations with identical tags. In the 2nd location those data fields are blank. Photo RAW's Browser must be looking at the top location while Bridge is looking at the lower copy of it.

    In Apple Photos I can see the camera info just fine.

    All we can do is report it to support. I don't know why there would be two copies of those fields in there.

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  • Steve Schneer

    What's also interesting is I originally replied to this as a Windows thread, now it appears in the IOS/Mac side...Not sure what happened but I'm in Windows not Mac...

    S...???....

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  • Brian Lawson Community moderator

    It doesn't matter. It is happening in both versions of the program. I filed a Support Request with a link to this thread and a sample jpeg with the exiftool data dump.

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  • Steve Schneer

    Brian,

    How do we check on the progress (if any) on a fix to this problem?  Is there a Support Request number we can follow, or something similar?

    Thanks

    S

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  • Brian Lawson Community moderator

    No, unfortunately ON1 does not give us any way to track the progress of our bug reports. We can see the status of the report we submitted but it will be marked closed once support is finished with it regardless of whether or not it has been fixed.

    Here is what support wrote to me in response to my report:

    "I've to this to our dev team for review... i believe we have some open tickets with EXIF data for exported files that we are not showing due to different fields we read (don't read) in the app."

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  • Henry Pieters

    I am also seeing that some EXIF data is not being applied to JPEG files when exporting.

    ON1 Photo Raw 2024.1

    Furthermore, the color space is often incorrectly applied (i.e. when telling export to use an srGB proflle, the exported JPEG shows the monitor calibration used on my system.  Weirdly, if the exported file is given a different name (i.e. token) by ON1 on export, the file shows that sRGB is the color space. 

    Furthermore: If viewing any jpg file generated by ON1 the camera EXIF data appears, however, when viewed by any other software, even Nikon NX View, most EXIF camera data is lost.  

    This tells me:

    1. That ON1 uses the original RAW file data when viewing JPEGs with the same filename (thus uses the XMP file)

    2. That ON1 software does not transfer or embed all the EXIF camera data upon export to JPEG format images.  Manual or automatic embedding does not fix this.

    Can tech support please attend to this problem as it can negatively affect photographers that need to send photos to others for photographic assessment / competitions / professional reasons.

    If Tech support needs some examples I can send, but surely the ones already sent by others should suffice.

     

     

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  • Brian Lawson Community moderator

    1. Maybe, maybe not. See my notes above on the jpegs having 2 fields for the camera make and model info and one set is empty. One program looks at one location and sees the data, another program looks at the other entry and see nothing.

    2. This will depend upon your settings for the Metadata section in the Export dialog.

    You need to know that you are not talking to the company here, only other users like yourself. Support does not monitor these forums. If you want to talk to them you have to Submit a request.

    Submit a request – ON1 Support

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