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Camera data missing from Exif data in JPG image

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5 comments

  • Brian Lawson Community moderator

    You should report this to tech support. It could be a bug in the program. Screen shots showing the error message for the upload attempt and what you are seeing when viewing the EXIF data will help them sort it out. You might also want to include the jpg and tif files.

    How to submit a problem to ON1 Tech Support - A Step-by-step Guide

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  • Robert Clark

    Will do - Thanks Brian

     

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  • Brian Lawson Community moderator

    Let us know what they say.

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  • Robert Clark

    Hi Brian

    Was just about to submit a support ticket when I noticed that camera info is not included in the Exif info in old JPG pics from my iPhone either. 

    It is also included in the TIFF section of the info panel, same as with the JPG images created by ON1.

    I'm now wondering if the issue is with the site I'm trying to upload my pics to.

    I submitted at ticket to them too and will see what they come back with.

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  • Travis Butler

    I've noticed the same thing with JPGs exported from On1 2023 uploaded to the Digital Photography Review forums - camera information is missing. See below for an example of the info displayed from one of my pics:

    And what the info from other forum posters' pics look like:

    Here's a link to the actual JPG file uploaded to the forum:

    https://www.dropbox.com/s/tqe4xdwyd6vtp0s/20230205-SDIM3490.jpg?dl=0

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