On1 2023 fails to launch
Accidentally deleted Recents on my Mac. Immediately after I have been unable to launch the 2023 photo Raw software.
I signed in to the website to try and re-download my licensed version and is not showing in Products or anywhere else. Only my previous versions show up.
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Do you not have a backup of your boot drive you can restore from?
Are you sure you are using the same email address you used to purchase the 2023 upgrade? If so you'll have to contact Customer Service with the Submit a request link.
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Hey Brian, thanks for responding. Not sure about the backup. If you have a min, can you call me at . I've always been able to solve issues by phone waaaay better than in text format.
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No, I’m sorry but I can’t do that. And I highly recommend that you edit your previous post and remove your phone number. That really shouldn’t be pasted in a public forum.
If you are unsure about the backup I’m guessing you are not making them. That is something you have to set up yourself. Do you not use Time Machine?
I’m unsure of what you mean by “Recents”. What did you do and from where did you do it?
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I'm sure it's a strange request these days to ask a stranger to give you a call. You can visit www.kevinblack.com or www.raisingahand.com and hopefully feel better about calling. Of course I know it's Saturday night but, you know how it is when things aren'r working. Ha!
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If you want help, we will have to do it through here.
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Thanks, I edited the number out.
Recents is a folder of some sort on a Mac. It's under Finder where Documents, Recents, Desktop, Downloads ect: It's the first time i have ever deleted the contents in that folder. I assumed it was a library of things I recently worked on. More of a virtual if you will. The On1 application starts to open to the launch page and then doesn't.
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I figured that's what you meant, I just needed to be certain before proceeding. Unfortunately, that is a folder you should never mess with directly. If you actually opened the Recents folder and deleted its contents you have permanently deleted those files from your system. They are not just simple aliases, they are a special system file type that when deleted removes the actual file. You may have problems with things other than Photo RAW.
Without a backup to restore them from I'm not sure how much help I can be as I don't know what the contents of that folder were so I don't know where to go to get started putting things back. It is possible you could be looking at reinstalling your entire system to be sure all critical components are back in place.
What exactly is happening when you try to launch Photo RAW? Is it crashing? Are you getting any kind of error message? A screenshot showing me what you are seeing would be helpful.
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I lost more ext's that launch other software.My hope is, if I can re-download Studio One, Photoshop, Lightroom, and a few others I seem to have lost the ability to open, at least I can start using them again and pick up where I left off. Very devastating blow. I am curious, How would recents permenately delete the executable file or extension or whatever it's called it needs to open the software?
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I meant to say, how come Recents would hold the path to the software?
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How would recents permenately delete… I don't know the answer to that except to tell you that it is more deeply embedded into the Finder than a simple folder of aliases to recent items. That's what I thought it was until I started looking into it so I could give you more accurate help. What I've read on the web says we should leave it alone and manage it with the Clear Menu command under Apple Menu > Recent Items > Clear Menu. You'll notice that it is stored deep inside the Finder app itself which is inside the System Folder.
I highly recommend that you start backing up your system. Time Machine comes with the Mac OS. All it needs is a drive big enough to store your boot drive plus some room for growth. More if you want it to back up other documents drives. The larger the drive, the further back in time you'll be able to go to recover things.
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I still need to see a screen shot after you've launched Photo RAW and it fails. You may not need to reinstall but I cannot tell at this point.
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This as far as it goes and then disappears.
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It could be there are missing pieces that are preventing the program from reporting that it is crashing or aborting abnormally. A reinstall will make sure everything is in place.
You can download the Trial version from the ON1 Home page or go to the Release Notes for 2023 and use its download link to get a new installer. The Trial installer is the exact same installer paid users get. Once you Sign In it stops being in Trial mode.
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Thanks Brian for responding. I have downloaded 2023 several times from the site. Clicked on the installer, went through the process and it still won't open. I'm not sure if you remember but I'm the idiot that deleted my RECENTS file on the IMAC. My guess is the exec files were there. I thought for sure if I reinstalled it would make things right.
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Yes, I do remember. If this was my system or one that had been brought to me for repair, at this point I would be looking at wiping the drive and reinstalling everything from scratch starting with the OS. Without a backup to restore from and without knowing exactly what has been deleted that is the only way to be certain you’ve got everything back in place.
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I crashed my internal SSD and am booting from an external SSD and having a ton of issues with the trail version of 2023 Denoise/sharpen program
1. the new version does not seem to give the amazing results of the 2022 version
2. the 2023 trail constantly crashes and does not allow me to save back to Lightroom.
Is there a way to obtain the 2022 ON1 Noise software? Can not see it not he ON1 website.
Very disappointed with the 2023.
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I have a Time Machine of the crashed SSD so may be able to restore the 2022.
So say I'm disappointed with the 2023 is an understatement. In the process of trying other brands solutions.
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You should be able to download any purchased app from your ON1 account. However, there is this page as well...
https://on1help.zendesk.com/hc/en-us/articles/205534438-Product-Downloads-for-ON1-Owners
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Holy shipt, ON1 is back to making great photos into Amazing photos. Thanks for the link to the previous version, 2022. All smiles looking at the feather details on the little bird I photograph.
THANK YOU
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