Write error (reason unknown)Answered
I am getting a "Write error (reason unknown)" when opening folders, sub-folders, and nothing is wrong, everything is displaying fine. I cannot ignore it. I have to click on it to get rid of it. I have gone into preferences, system, trying different settings and I have the browse and scratch folder on a separate ssd. I minimized the number of occurrences by removing 2020 and 2022 from browse and scratch folder but it still occurs occasionally. Hoping it is going to be a simple answer as I have spent enough time on this.
Also, I cannot upload screenshots either for some unknown reason.
iMac 27", 4ghz i7, 24gb memory, R9M395x 4gb graphics card
Where are your photos stored? Are they on an external drive? Does the program have permissions to access those folders where ever they are? Check either System Preferences or System Settings depending upon which version of macOS you are running. Look at Privacy & Security for ON1 Photo RAW 2023. It should have full permissions.0
Have you checked your drives for errors? My comment above assumed the problem is with the drive where your photos are stored and that may not be the case. Another drive the program is trying to use could be the source of the error.0
Photos are stored in an internal 3tb drive with 700gb left. ON1 has full access, permission. External drives for BU. This has only happened with 2023, not 2022.
I got it to replicate again and the folder with the error contains all HEIC files and upside down mov files. All photos are displaying correctly and mov files except for being upside down. I can browse and edit with no problems with a random selection. There are no blanked out previews with a line through it. The photos are fine; just the error message when accessing the folder
As I said before, removing 2020 and 2022 from browse and scratch folder helped a lot but it still occurs occasionally.0
Well I just accessed that folder, De Misc, and no error message. No rhyme or reason. I cannot replicate it easily. I will see tomorrow0
Again, the error may not be coming from the folder you are trying to access through the Browser. It could be the boot drive where the program stores your user data and all its settings files which get updated constantly as you use the program. I recommend you run Disk First Aid and check the file structure for all your drives.0
I ran disk utility on all of my drives (internal and external) even though all of photos are stored locally, internal, and no errors detected. I even checked the external SSD for ON! browse and cache and no errors detected.
De Misc does not have the write error now. The message will appear on any folder at random. The only thing I noticed is it seems to be when the fans are spinning up I get the message. Not 100% sure this is when it is happening but it never happened in 2022. The only other thing I know is to disconnect the external SSD but I would not want to have to rebuild previews. Do you think this is worth trying or a waste of time? Meanwhile I will keep looking for a consistent pattern such as fans spinning up.
By the way, I am using a 512gb Lexar SSD for ON1 browse and cache and less than 100 gb used.0
I would keep an eye on Activity Monitor then. When your fans start spinning up see what is using all the CPU/GPU. There could be something that is tripping up Photo RAW or it could be PR itself.
Do you run any anti-virus software that actively scans your drives during use? If so, you should tell it to skip the folders where your photos are stored. You don't want the a/v software using the drive checking every change to the .on1 sidecars especially when the program is trying to use it at the same time.1
The activity monitor, memory pressure if that is what you are asking, is usually reading green, maybe one bar high.
As to a/v software, I use ClamX and enabled "Ignore Settings", with everything I can think of including .on1 sidecars. For some reason I tried to post a screen shot but my post did not show up so I will list it this way;
~/Pictures 1 0
~/Library/Application Support/ON1/ON1 Photo Raw 2019 Scratch Folder 1 0
~/Library/Application Support/ON1/PerfectBrowseCache 1 0
.on1 1 0
.xmp 1 0
Hopefully this works and I do not end up with a duplicate post0
No, not memory pressure. You need to look at the CPU tab sorted by %CPU so whatever is using it the most gets sorted to the top so you can tell what it is that is causing the fans to speed up.
What format are your screenshots in? I'm guessing they are pngs. This site takes jpegs.0
OK. I arranged my activity monitor like yours and am attaching a screenshot in jpeg. Tested PR and opened several folders, still getting error and my % is all over the place; 30 to 160. Not sure what is a good number or bad number. Nothing else is using a high percentage.0
Thanks, but a single snapshot in time isn't going to tell me much, sorry. You need to keep monitoring that window for yourself especially when the fans start to speed up. Then look at what is using the most CPU.
From that snapshot your system wasn't doing very much and your CPU load was minimal. The heaviest load is only 7%. That should barely get them spinning.
Yes, you will see the percentage jump around quite a bit as different programs kick in to do different things. It is normal to see more than 100% CPU because your system has multiple cores. 4 cores means potentially 400% CPU is available for use.
When you do see the CPU usage go up or when you see the write error message come up you should also check the Disk tab and see what is making use of the drives at that time.0
I checked the CPU usage as you suggested and disk tap when I got the error. Disk tab showed the highest usage being Kernal Task along with PR. Not sure what is a good or bad number to be concerned about. I will shut down and restart and see what that does. The only other thing I can think of is the external SSD for PR browse cache. Do you think I should disconnect it and temporarily see if the internal drive works better which means rebuilding the browse cache. Also can you tell me if the my readings are a problem? I have attached one copy and will send more as I experiment.
Also, I am not doing any serious editing yet. Mostly browsing different folders.
Thanks for your help Brian.0
603% CPU is a pretty high number. When I'm just browsing I'm seeing way less than 100% for Photo RAW's usage.
Do you use Catalogs? If so, have they finished building? That will push both CPU and Disk usage to high levels while the cataloging process runs. They should drop to more normal levels when it finishes.
I notice you have Firefox open. I Quit it when I'm using Photo RAW. It tends to hog system resources even though it is just sitting in the background with no open windows. Leave something like Facebook open and it will compete with PR for resources.
As for the Disk tab, what matters the most is the graph which shows how much I/O is taking place over time. The numbers you see in the columns are total bytes read and written. The more I/O activity you see the higher those numbers will be.
There aren't any instantaneous numbers or values you should be looking at. It is the history that is most useful at the beginning. When history shows heavy usage, then you look for the programs that contributed to it with those numbers. Whatever is causing the spike should stand out.
You might want to ask tech support about this. They may have seen it before and have a suggstion I haven't thought of.
One thing you can do in System Preferences > Privacy & Security > Files and Folders is add Photo RAW permissions. This is what it looks like in Ventura. Earlier OS versions will look different but similar.0
I forgot about the catalog but they should have finished building because they were added a long time ago. There are only 2 green dots. Does this mean they are not finished? See att'd. If the catalogs are a problem then are they worth the time and trouble?
I usually have Firefox closed and use a tablet while working. Actually, I shut down everything I can except for iTunes. Got have some music while working with PR.
I can send a screenshot of the disk tab graph but right now the numbers are distorted because I cleaning up the desktop and moving to another drive, Slow!
Is there a history file I should be reading?
My System Preferences > Privacy & Security > Files and Folders is setup like yours.
I am trying a couple of things and will let you know.
Sorry it will not let me upload att'd. Will try later.0
Whether or not to use Catalogs is a personal decision. Without them you cannot browse or search beyond the current folder. What you see is all you get. Once they have been built they pretty much stay out of the way except for the occasional updating as you add and remove images from them.
By default macOS screenshots are .pngs which this site doesn't allow to be uploaded. You have to covert them to a jpeg with Preview. Take the screenshot to the Clipboard then open Preview and choose New File. The clipboard contents are automatically placed in it. Now you can save as jpeg for uploading.0
I have been converting in Preview but this time it did not work. I usually open in Preview and export. Anyway I tried your way, too.
This is my second attempt and now it worked after waiting an hour or so. Not sure why.
So, I would assume my catalog is not built because there are no green lights on most of the folders. I guess I have to work on this issue and see why it is not finished. It has been months, if not a year, this way. I even forgot about it which shows it has been a long time. My catalog is small as I do not have everything in there. I was just trying it out at this point. Anyway, I have to figure out the current problem.
I am going to try a few things out, restart the computer and clean the desktop off. Let you know what happens.0
I haven't seen a green dot on any of my Catalogs for quite some time. They went away with the progress indicator for me. I would also expect that I/O graph to show a lot more activity than just just that small bump.
I'm sorry but I don't know what else to do. You'll have to talk to support about this.0
I am thinking I should remove the catalog since it has been months and they are not finished building. The catalog is small, iPhone photos and not really significant. It was just a trial and I will try to set up another catalog in the future when I get PR to work. Will post what happens.
Brian, thanks for all of the ideas and trying.0
Well, removing catalog did not work so I have submitted a ticket to tech support. We will see.0
It seems the error message has stopped with the latest update per Stevie's suggestion. We'll see.0
What was his suggestion?0
The latest update, 2023.1.
We've just released our new .1 update that had some fixes for write errors.
Try installing this new version from the link below:
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