Intermittant JPG open fail

William Kearney

• February 12, 2023 03:03

 I am unable to open some jpgs. See the  screen shot.

All these shots were taken on the same Nikon D5300. All were copied from the camera's memory card by mounting the card on a reader and copying them to my Win 11 PC's hard drive. All are color images.  The NEFS all work fine. If I open these jpgs in other software and save them, then the saved files open in ON1 with no problem.  

Thanks, Liam.

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  Rick Sammartino Community moderator

  • February 12, 2023 03:19
  • Edited

  Select an image and try 'refresh preview' in the Photo menu and see if it helps.

  

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  William Kearney

  • February 12, 2023 13:56

  Thanks for the swift response.

  Refresh preview has no effect.
  When I double-click one of the "not available" thumbnails I get a very blurred rendition of the image in the Browse window.
  When I click on that blurred Browse image to enlarge, it reverts to the "not available" icon.
  When I zoom out the unavailable icon remains.
  Edit mode is unavailable. 

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  Rick Sammartino Community moderator

  • February 12, 2023 15:57

  Sounds to me like Photo Raw can't read those files for some reason. You might want to contact ON1 tech support, send them one of your problem files and maybe they can see what's wrong.

  https://on1help.zendesk.com/hc/en-us/requests/new

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  William Kearney

  • February 12, 2023 16:25

  Will do.
  Thanks.

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  Vladislav Jurco

  • February 17, 2023 18:00

  It happens to me from time to time. Try Copy (file) and Paste it back. It will create new file - "filename Copy" which worked perfectly OK for me so far . Then you can delete the original and keep the copy.

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