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Missing Noise & Sharpening bug still not fixed

Comments

15 comments

  • Don Maclean

    I am running Windows 11 and don't see that happening with 2023.1

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  • Gerry Whitmarsh

    I have the same setup.

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  • Gerry Whitmarsh

    Hmmm, it seems to come and go. Just tried again and it worked a few times and a few times it didn't. Weird.

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  • Don Maclean

    The only thing I can think of is that your GPU drivers may not be up to date. From the manufacturers website and not Windows update.

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  • Gerry Whitmarsh

    Nope, latest from nvidia yesterday. Still, no biggie as I don't shut down from edit normally. This morning I did inadvertently.

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  • Brian Lawson Community moderator

    I second that. I haven't seen it on my Mac since it was reported to be fixed in the previous release.

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  • Michael Graves

    I run Windows 11 (with the latest update) and still have this problem. I installed the latest ON1 2023 update last week. Over the weekend, I had no problems with Noise & Sharpening, but today I can't get it to show up. I've shut down in Browse and re-booted my PC three times and still can't get Noise & sharpening!

    ON1 needs to fix this ASAP.

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  • Brian Lawson Community moderator

    Michael, you need to report this to support so it can get fixed.

    How to submit a problem to ON1 Tech Support - A Step-by-step Guide

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  • Volker Gottwald

    Have you tried reinstalling the graphic card's driver? That helped me some time ago when I had this problem.

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  • Ken Moore

    I'm running windows 11 with the latest update and was only missing noise and sharpening every so often up until the first update of 2023 and the latest one I am missing noise and sharpening almost all the time. This morning I had to restart the program 5 or 6 times before I got it to show up. I was starting to think they had moved to some other place.

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  • Gerry Whitmarsh

    Just did a test and the bug is still there when closing in edit mode. Same setup.

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  • Jim Durfee

    I'm having the NoNoise modual missing also, seems hit & miss, as it's there sometimes and gone other times when loading the software. If I shut down and restart it'll occasionally show back up. This has been an issue since I first loaded 2023 (I haven't the latest update and it's still happening.  

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  • Brian Lawson Community moderator

    At the risk of being redundant, is everyone using the latest drivers for their graphics card? Get them from the manufacturer's website, not from Windows.

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  • Jim Durfee

    My graphics card is up to date (Nvidia)

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  • Brian Lawson Community moderator

    You should be talking to tech support then.

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