new ON1 Buggy and slow. I have fully maxed out iMac 27.

Alan Moore

• February 18, 2023 13:46
• Edited

 have fully maxed out iMac 27.  2019, The new ON1 has crashed twice never had that before. one minute to export, presets don't always come up, My fan goes on frequently. My file are large Raw , I am using a Panasonic S1R 48 Mg Pixels. But as I said not had this trouble before. Newest version just downloaded, 

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  Brian Lawson Community moderator

  • February 18, 2023 13:34

  You haven't given us enough information to start troubleshooting this.

  Which iMac exactly are you running?

  Which OS version?

  What are your system specs?

  Which version of which ON1 program are you running?

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  Alan Moore

  • February 18, 2023 13:47

  just updated link.

   

   

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  Brian Lawson Community moderator

  • February 18, 2023 13:48

  Still don't know what program we are talking about nor your OS version.

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  Alan Moore

  • February 18, 2023 14:14

  I have just updated the link/

   

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  Alan Moore

  • February 18, 2023 14:15

  

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  Alan Moore

  • February 18, 2023 14:16

  OS Big Sur. Latest on1 update/

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  Brian Lawson Community moderator

  • February 18, 2023 14:33

  Thank you, now I know where to start. 😀

  I'm going to start with the easy one first. Other users have reported problems seeing the Preset previews. There have been a couple other threads on this subject in the past couple of days. This one covers it best. https://on1help.zendesk.com/hc/en-us/community/posts/13127371871885 There is a bug that support has passed to the engineers.

  Which version did you come from? Was it the previous 2023 or an earlier version?

  Do you use Catalogs? The frequent fan spinning up could be due to the program working through your cataloged images looking to add the AI Keywords to them. That happens in the background and gets throttled back when you are actively using the program.

  Crashing… The first thing to try is Delete Settings File. You won't be able to do this if the program crashed the last time it was run. You have to clear the crash report dialog before trying the Delete Settings function. If it did crash on the previous run, relaunch the program, clear the crash report dialog, then immediately Quit the program so it launches normally the next time. Now you can press the Shift key and do the Delete Settings.

  You might also want to consider upgrading your OS. While OS 11 is listed as being supported OS 12 is the recommended minimum. ON1 PHOTO RAW 2023 Technical Requirements

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  Alan Moore

  • February 18, 2023 16:22

  I updated from the previous version. Thank you for your help.

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